Counter Manager Counter Manager

The Estée Lauder Companies; Rio de Janeiro; On-site; BRL 60,000 - 90,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates in a fast-paced retail environment. You will create and execute an agile business plan to recruit and retain customers through strategic events, CRM and high-performing team leadership.

This role offers a path to senior store leadership with exposure to business planning, consumer insights, events and front-line marketing within the prestige beauty industry.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills; able to win people over.
• Results oriented with drive to meet objectives and standards.
• Pursue goals beyond what is required or expected.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect and cooperation.
• High attention to detail and organisational skills.
• Work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Create and execute an agile business plan focusing on recruiting and retaining customers through in-store events and CRM.
• Lead the store’s business planning, consumer insights and front-line marketing to drive growth.
• Progress in the prestige beauty sector by leveraging in-store initiatives and training.

Skills

Communication skills

Customer service

Leadership

Coaching

Goal-oriented

People management

Networking

Teamwork

Attention to detail

Autonomy

Proactivity

Tools

Microsoft Excel

Job description

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Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks

Qualifications / Knowledge

• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel