Counter Manager Counter Manager

The Estée Lauder Companies; São Paulo; In loco; BRL 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Estée Lauder Companies in São Paulo, Brazil, seeks a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, delivering sales, service and operations targets.

You will own an agile business plan, recruit and retain customers through strategic events, CRM and high-performing leadership, with a clear path for growth in prestige beauty.

Competenze

• Effective verbal and written communication and excellent interpersonal skills.
• Quality customer service with ability to win people over.
• Results oriented with drive to meet objectives and standards.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email and Excel.

Mansioni

• Lead, coach and develop Sales Associates to achieve sales, service and operational targets.
• Create and execute agile business plans to recruit and retain customers.
• Drive in-store events and customer relationship management.
• Lead a high performing team and ensure achievement of objectives.
• Progress career opportunities through training and development.

Conoscenze

Communication

Interpersonal skills

Customer service

Results oriented

Goal attainment

Leadership

Coaching

Team development

Strategic planning

Financial planning

Excel

Autonomy

Diplomacy

Strumenti

Microsoft Excel

Descrizione del lavoro

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Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful instore events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious selfstarter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the allround skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel