Desenvolvedor ServiceNow Sênior

Jobgether; Brasil; Remote; BRL 150,000 - 210,000; Full time

Benefits offered by this job

Remote work in Brazil scope

Mental health support

Healthcare and telemedicine

English training

Certification support

Employee referral bonus

Fitness and wellness

Job summary

Jobgether is seeking a Senior ServiceNow Developer to design, build, and maintain custom ServiceNow applications and integrations from Brazil. You will implement APIs, workflows, and secure integrations while ensuring platform reliability and performance.

You will mentor junior developers, contribute to architectural decisions, and promote best practices across the delivery lifecycle in a fully remote setup.

Qualifications

• Bachelor’s degree in Computer Science, Systems Analysis and Development, Software Engineering, or related field.
• Strong hands-on ServiceNow development experience, including scoped applications.
• Experience exposing/consuming ServiceNow REST APIs (Table API, Scripted REST, Import Set).
• Experience with Flow Designer and legacy Workflow capabilities.
• Knowledge of DevOps/CI‑CD for ServiceNow (Update Sets, ATF, deployment pipelines).
• Proficient in JavaScript OOP and design patterns for ServiceNow.
• Experience integrating ServiceNow with external enterprise systems via IntegrationHub.
• Ability to diagnose complex platform/integration issues and implement solutions.
• Strong analytical, communication, and mentoring skills.
• Familiar with agile methods (Scrum/Kanban) and intermediate technical English.

Responsibilities

• Design, develop, customize, and maintain ServiceNow apps following best practices.
• Create and publish Scripted REST APIs for external integrations.
• Document API contracts, endpoints, auth, and versioning.
• Monitor integrations for performance, reliability, and resilience.
• Design bidirectional integrations with ERP, ITSM, IAM, HR systems.
• Configure IntegrationHub spokes and custom connections.
• Troubleshoot production integrations by tracing logs and failures.
• Develop and maintain workflows using Flow Designer and Legacy Workflow.
• Enhance service catalogs, Record Producers, and service request forms.
• Mentor junior/mid developers; conduct code reviews and enforce standards.
• Contribute to architecture decisions with architects and stakeholders.
• Develop automated tests with ATF and manage Update Sets promotions.
• Apply security policies and ACLs; protect data and functionality.
• Create technical documentation for applications, APIs, and integrations.

Skills

ServiceNow development

REST APIs

Flow Designer

CI/CD practices

JavaScript OOP

System integration

Technical leadership

Analytical thinking

Communication

Education

Bachelor's degree in CS / SWE / related field

Tools

Now Platform CLI

ATF

IntegrationHub

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior ServiceNow Developer (Desenvolvedor ServiceNow Sênior) based in Brazil.

Join a technology consulting environment focused on delivering practical, innovative solutions that help organizations modernize their operations. As a Senior ServiceNow Developer, you will design, build, and maintain custom applications, workflows, and integrations across the ServiceNow platform. You will play a key role in exposing and governing APIs, connecting enterprise systems, and automating business processes with secure, scalable solutions. Working across development, architecture, and integration initiatives, you will help ensure platform reliability, performance, and maintainability. You will also contribute to technical decisions, mentor other developers, and promote engineering best practices throughout the delivery lifecycle. This fully remote opportunity is ideal for an experienced professional who combines strong platform expertise with analytical thinking, clear communication, and a commitment to technical quality.

Accountabilities

• Design, develop, customize, and maintain applications within the ServiceNow platform, following application-scoping standards, naming conventions, and platform best practices.
• Implement and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and other ServiceNow development components using clean, documented code.
• Create and publish Scripted REST APIs that expose ServiceNow data and functionality to external systems and applications.
• Document API contracts, including endpoints, payload structures, authentication requirements, and versioning practices.
• Monitor the availability, performance, and reliability of integrations, identifying opportunities to improve resilience and operational efficiency.
• Design and implement bidirectional integrations between ServiceNow and enterprise systems such as ERP, ITSM, identity and access management (IAM), and human resources platforms.
• Configure and manage IntegrationHub spokes and custom integration connections.
• Troubleshoot production integrations by analyzing logs, tracing failures, and implementing corrective actions.
• Design, implement, and maintain workflows using Flow Designer and legacy Workflow capabilities, ensuring traceability, error handling, and efficient execution.
• Develop and enhance service catalogs, Record Producers, and service request forms to support business and operational requirements.
• Mentor junior and mid-level developers, share platform best practices, and conduct code reviews to maintain consistent development standards.
• Contribute to ServiceNow architecture decisions in collaboration with architects, technical leaders, and project stakeholders.
• Develop and maintain automated tests using the Automated Test Framework (ATF).
• Manage the promotion of Update Sets between instances, ensuring traceability, controlled changes, and reliable deployments.
• Apply security policies, Access Control Lists (ACLs), and access management practices to protect platform data and functionality.
• Create and maintain technical documentation covering applications, APIs, workflows, integrations, and architectural decisions.
• Prepare integration guides and technical documentation for teams consuming ServiceNow APIs.
• Contribute to DevOps and CI/CD practices that improve release consistency, testing, and deployment automation.

Requirements

• Bachelor's degree in Computer Science, Systems Analysis and Development, Software Engineering, or a related field.
• Strong hands-on experience developing custom applications within ServiceNow, including Scoped Applications and platform-specific scripting.
• Practical experience exposing and consuming ServiceNow REST APIs, including Table API, Scripted REST APIs, and Import Set API.
• Experience designing and configuring workflows with Flow Designer and legacy Workflow capabilities.
• Knowledge of DevOps and CI/CD practices for ServiceNow, including Update Sets, ATF, and deployment pipelines using Now Platform CLI or similar tools.
• Understanding of JavaScript object-oriented programming principles and design patterns as applied to ServiceNow development.
• Experience integrating ServiceNow with external enterprise applications and systems, including configuring IntegrationHub spokes and custom connections.
• Ability to independently diagnose complex platform and integration issues and implement effective solutions.
• Strong analytical and logical reasoning skills for troubleshooting workflow failures, integration errors, and platform performance issues.
• Ability to translate business requirements into efficient, maintainable, and secure ServiceNow solutions.
• Clear technical communication skills, including the ability to explain API behavior and integration concepts to non-technical stakeholders and consuming teams.
• Strong attention to detail when working with API contracts, business logic, authentication, and security configurations.
• Ability to negotiate priorities and timelines with technical teams, business stakeholders, and other project participants.
• Familiarity with agile methodologies such as Scrum and Kanban, including team ceremonies and delivery practices.
• Intermediate technical English proficiency, particularly reading and understanding official ServiceNow documentation.
• Strong collaboration, mentoring, and technical leadership skills, with the ability to contribute to architectural decisions and support developers at different experience levels.

Nice to have:

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Additional ServiceNow certifications in areas such as IT Service Management (ITSM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), or IntegrationHub.

Benefits

• Fully remote work arrangement: Flexibility to work remotely within the role's Brazil-based scope.
• Psychological support: Access to a platform providing psychological assistance.
• Healthcare and telemedicine: Access to Conexa Saúde for general medical teleconsultations.
• English-language learning: Access to English Pass language education.
• Certification support: Access to a certification program to support professional development and ServiceNow-related learning.
• Employee referral bonus: Opportunity to receive bonuses for referring candidates.
• Fitness and wellness: Access to Gympass.
• Inclusive workplace: The opportunity is open to professionals with disabilities and explicitly encourages applications from LGBTQIAP+ people, Black professionals, women, Indigenous people, and people aged over 40.