Automation, Integration & AI Technology Consultant

ServiceNow; São Paulo; Hybrid; BRL 180,000 - 360,000; Full time

Job summary

ServiceNow in Brazil seeks an experienced Technical Consultant (IC4) to join the team. You will design and deliver scalable ServiceNow solutions, lead complex integrations, and implement AI-enabled workflows with Now Assist, while collaborating with customers, architects and developers.

The role requires deep platform knowledge, governance, and the ability to translate business needs into robust technical solutions across a global client base.

Qualifications

• Solid experience with the ServiceNow platform in technical consulting, development, architecture or implementation roles.
• Hands-on with Integrations and APIs; RPA/automation; App Engine; Portal development; ServiceNow core platform development.
• Strong understanding of technical governance, development standards and scalable solution design.
• Demonstrated knowledge of AI applied to enterprise workflows and Now Assist implementation/use cases.
• Ability to navigate complex technical environments and engage with technical and business stakeholders.
• Advanced English and Portuguese fluency.

Responsibilities

• Design and deliver scalable solutions on the ServiceNow platform following architecture and development best practices.
• Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
• Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
• Support design and development of portals and user experiences within the ServiceNow ecosystem.
• Provide governance and ensure quality, architectural consistency and adherence to best practices.
• Guide customers and stakeholders to maximize ServiceNow value.

Skills

Integrations

RPA automation

App Engine

Portal development

Core platform development

Technical governance

AI for enterprise workflows

Now Assist

English fluency

Portuguese fluency

APIs

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role

We are looking for an experienced Technical Consultant (IC4) to join our team in Brazil. This role requires a strong technical background across the ServiceNow platform, with particular depth in Integrations, Robotic Process Automation (RPA), App Engine, portals, and core platform development.

The ideal candidate combines hands-on technical expertise with strong consulting and governance skills, and has demonstrated knowledge of Artificial Intelligence capabilities and Now Assist implementation.

What you will do

• Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
• Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
• Develop and implement solutions leveraging App Engine, workflow automation and RPA capabilities.
• Support the design and development of portals and user experiences within the ServiceNow ecosystem.
• Provide strong expertise in core ServiceNow platform development and configuration.
• Design and implement AI-enabled solutions, with particular focus on Now Assist use cases and adoption.
• Translate business requirements into robust technical solutions, considering scalability, maintainability and platform standards.
• Provide technical governance, ensuring solution quality, architectural consistency and adherence to ServiceNow best practices.
• Work closely with customers, architects, developers and business stakeholders to guide technical decisions and resolve complex implementation challenges.
• Act as a trusted technical advisor, helping customers maximise the value of their ServiceNow investment.

Qualifications

Required Qualifications

• Solid experience working with the ServiceNow platform in technical consulting, development, architecture or implementation roles.
• Strong hands-on experience with:
  • Integrations and APIs
  • RPA / automation
  • App Engine
  • Portal development / user experiences
  • ServiceNow core platform development
• Strong understanding of technical governance, development standards and scalable solution design.
• Demonstrated knowledge of Artificial Intelligence applied to enterprise workflows.
• Experience with or strong knowledge of Now Assist implementation and use cases.
• Ability to navigate complex technical environments and engage effectively with both technical and business stakeholders.
• Strong problem-solving and communication skills.
• Advanced English.
• Portuguese fluency.

Preferred Qualifications

• Spanish language skills.
• ServiceNow certifications or relevant technical certifications.
• Experience working on complex enterprise implementations involving multiple systems and integrations.
• Experience advising customers on platform architecture, governance and adoption.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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