ServiceNow Senior Engineer

Orbia group; São Paulo; On-site; BRL 180,000 - 300,000; Full time

Benefits offered by this job

100% Remote within Brazil

Global project exposure

Certification support

Job summary

Orbia Advance Corporation is seeking a ServiceNow Senior Engineer to support, develop, and optimize our ServiceNow platform from Brazil. You will work with global stakeholders to automate processes, resolve complex issues, and evolve our enterprise ServiceNow ecosystem.

Ideal candidates have 3+ years of hands-on ServiceNow experience, CSA/CAD certifications, and strong JavaScript/REST/SOAP skills. This is a 100% remote role within Brazil, with opportunities to influence large-scale digital

Qualifications

• 3+ years hands-on ServiceNow experience.
• CSA and CAD certifications required.
• Experience with ITSM, SPM, Service Catalog, Flow Designer, Integration Hub, Virtual Agent, Now Assist.
• Proficient in JavaScript, Glide API, REST/SOAP integrations, and workflow automation.
• Fluent English and ability to collaborate with global teams.

Responsibilities

• Manage incidents and service requests within SLAs.
• Troubleshoot and implement functional and technical ServiceNow solutions.
• Develop enhancements, workflows, catalog items, and platform configurations.
• Support integrations and automation initiatives.
• Perform root cause analysis and propose long-term solutions.
• Collaborate with developers, architects, and stakeholders globally.
• Maintain technical documentation and knowledge articles.

Skills

ServiceNow

Incident management

Automation workflows

Flow Designer

Integration Hub

JavaScript

Glide API

REST/SOAP

Education

CSA Certification

CAD Certification

Tools

Now Platform

Job description

About Orbia: Orbia Advance Corporation is a Purpose-led company with big aspirations. We are out to advance life around the world while maximising value to our shareholders, customers and employees. The Company is passionate about the topics that define how people will live and thrive tomorrow: the future of cities, buildings, agriculture, and materials. Orbia Advance Corporation has five business groups which offer innovative solutions across multiple industries including building and infrastructure, data communications, chemicals and more. In 2018, Orbia Advance Corporation bought a majority stake in Israeli-based Netafim, the world’s leader in drip irrigation, and is helping the world ‘grow more with less’ as it helps to solve food and water scarcity. Orbia Advance Corporation has operations in 41 countries with more than 22,000 employees.

We started as a producer of commodities and have evolved to become a provider of innovative solutions that address the global issues of rapid urbanisation, water and food scarcity, and a growing and aging population. We’re already a global leader in Polymers, Fluor, Building & Infrastructure, Datacom, and Precision Irrigation. We have embarked on a CEO-led transformation, as part of our journey to become a truly purpose-led, future fit company.

We're Hiring: ServiceNow Senior Engineer | Remote Brazil

Are you passionate about ServiceNow and eager to make an impact in a global environment? Join our team as aServiceNow Senior Engineer and help drive innovation, automation, and continuous improvement across our enterprise ServiceNow platform.

Location: Remote, Brazil

Scope: Global

Full-Time

About the Role

As a ServiceNow Senior Engineer, you will be responsible for supporting, developing, and enhancing ServiceNow solutions that improve business processes and user experiences across the organization. You will collaborate with global stakeholders, resolve complex platform issues, develop automation solutions, and contribute to the ongoing evolution of our ServiceNow ecosystem.

This role combines platform support, development, configuration, integrations, and continuous improvement initiatives.

What You'll Do

• Manage and resolve incidents and service requests within agreed SLAs
• Troubleshoot and provide functional and technical solutions across ServiceNow modules
• Develop enhancements, workflows, catalog items, and platform configurations
• Support integrations and automation initiatives
• Perform Root Cause Analysis (RCA) and recommend long-term solutions
• Collaborate with developers, architects, and business stakeholders globally
• Monitor platform performance and ensure platform stability
• Maintain technical documentation and knowledge articles
• Support testing and user acceptance activities
• Drive adoption of ServiceNow best practices and capabilities

What We're Looking For

• 3+ years of hands-on ServiceNow experience
• ServiceNow Certified System Administrator (CSA) - Required
• ServiceNow Certified Application Developer (CAD) - Required
• Experience with:
  • ITSM
  • SPM (Strategic Portfolio Management)
  • Service Catalog / Catalog Management
  • Flow Designer
  • Integration Hub
  • Virtual Agent
  • Now Assist
• Experience with:
  • JavaScript
  • Glide API
  • REST/SOAP integrations
  • Workflow automation
• Strong problem-solving and troubleshooting skills
• Fluent English communication skills
• Ability to collaborate with global teams and occasionally overlap with India business hours

Nice to Have

• CIS Certifications (ITSM, SPM, ITOM, HRSD)
• Experience with ITOM and HRSD modules
• Agile/Scrum experience
• Experience in global enterprise environments

Why Join Us?

• Work with a global team
• 100% Remote within Brazil
• Opportunity to impact enterprise-wide digital transformation initiatives
• Exposure to cutting-edge ServiceNow technologies, including AI-powered capabilities

If you're ready to take your ServiceNow career to the next level, we'd love to hear from you!

Our Global brands: Dura-Line, Koura Global, Vestolit, Netafim, Alphagary, Wavin.

They offer a broad range of value-added solutions and finished products that contribute to customers’ success and ultimate improve the quality of life for people around the world. Along its commitment to good citizenship, Orbia Advance Corporation delivers Total Value to customers, employees and investors worldwide, every day