ServiceNow Analyst/Developer (LATAM)

Gravity IT Resources; São Paulo; Remote; BRL 201,000 - 335,000; Full time

Job summary

Gravity IT Resources is seeking a ServiceNow Analyst/Developer to administer, configure, and develop the ServiceNow platform within a large enterprise. The role emphasizes automation, integrations, and platform stability across ITSM, ITOM, and CMDB.

You will collaborate with IT teams and business stakeholders to translate requirements into scalable ServiceNow solutions, perform testing, upgrades, and contribute to enterprise initiatives.

Qualifications

• 5+ years of hands-on ServiceNow administration, configuration, and development in an enterprise setting.
• CSA certification is required.
• Strong experience with JavaScript, Flow Designer, and REST/SOAP integrations.

Responsibilities

• Develop, configure, and enhance ServiceNow applications, workflows, and platform functionality.
• Build and maintain Business Rules, Client Scripts, UI Policies, and customizations.
• Design and implement workflow automations using Flow Designer.
• Support ITSM and ITOM modules and CMDB, Discovery processes.
• Develop, troubleshoot, and maintain integrations between ServiceNow and enterprise apps.

Skills

ServiceNow administration

Workflow automation

API integrations

Troubleshooting

Requirements gathering

Education

ServiceNow Certified System Administrator (CSA)

Bachelor's degree in IT or related field

Tools

ServiceNow

IntegrationHub

CMDB

Discovery

Job description

Job Title: ServiceNow Analyst/Developer

Location Requirements: Remote

Job Type: Contract

Role Overview:

You will administer, develop, support, and improve the ServiceNow platform within a large enterprise environment. Your focus will be on platform configuration, workflow automation, integrations, troubleshooting, and continuous enhancements across multiple ServiceNow modules. You will collaborate with IT teams, business stakeholders, and platform owners to develop solutions, streamline workflows, support integrations, and maintain platform stability. Hands-on experience in ServiceNow administration and development, including JavaScript, Flow Designer, CMDB, Discovery, and API integrations, is essential. You will also support ongoing projects, upgrades, and enterprise initiatives.

Responsibilities:

• Develop, configure, and enhance ServiceNow applications, workflows, and platform functionality
• Build and maintain Business Rules, Client Scripts, UI Policies, and other customizations
• Design and implement workflow automations using Flow Designer
• Support improvements across ITSM, ITOM, and other enterprise ServiceNow modules
• Identify opportunities for platform efficiency, automation, and user experience improvements
• Develop, troubleshoot, and maintain integrations between ServiceNow and enterprise applications
• Configure REST/SOAP APIs, IntegrationHub, and related technologies
• Support data synchronization and integration workflows across systems
• Troubleshoot errors, data issues, and performance problems in integrations
• Work with business and IT stakeholders to gather requirements and translate them into ServiceNow solutions
• Recommend platform improvements and automation opportunities
• Support solution design, technical planning, and implementation
• Administer and maintain the ServiceNow platform, including configurations, access, and system settings
• Support platform stability, performance, security, upgrades, patches, and enhancements
• Maintain and improve CMDB data, Discovery processes, and related configurations
• Troubleshoot platform issues
• Maintain technical documentation, configurations, and support procedures
• Perform testing and validation of changes and integrations
• Troubleshoot escalated issues and provide technical support
• Assist with user acceptance testing, deployments, and release activities

Required Qualifications:

• 5+ years of hands‑on ServiceNow administration, configuration, and development experience in an enterprise environment
• ServiceNow Certified System Administrator (CSA) certification required
• Strong experience with JavaScript, Business Rules, Client Scripts, UI Policies, and ServiceNow scripting
• Experience with Flow Designer, workflow automation, and platform enhancements
• Experience supporting ServiceNow ITSM and ITOM modules
• Hands‑on experience with CMDB, Discovery, and configuration management processes
• Experience building and maintaining REST/SOAP API integrations and working with IntegrationHub
• Familiarity with additional ServiceNow modules, including IT Asset Management, Human Resources Service Delivery, Service Portfolio Management, Security Operations, and Application Engine
• Strong troubleshooting, documentation, and problem‑solving skills
• Experience collaborating with technical teams and business stakeholders to gather requirements and implement solutions

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.