Sr. Engagement Manager - LATAM (Brazil)

Databricks; São Paulo; Presencial; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

An established industry player is seeking a Sr. Engagement Manager for LATAM to enhance customer partnerships and ensure successful implementation of their platform. This role involves collaborating with sales teams, understanding client needs, and delivering exceptional service to exceed customer satisfaction. The ideal candidate will have extensive experience in professional services and a proven track record of successful project delivery. Join a dynamic team at the forefront of data and AI innovation, where your contributions will drive meaningful impact across various industries.

Qualificações

• 7-10 years in Professional Services supporting Brazil and LATAM.
• 10+ years in senior customer-facing roles.
• Proven experience in estimating effort and scope for services.

Responsabilidades

• Collaborate with sales to understand customer needs and exceed expectations.
• Identify new service opportunities and articulate business value.
• Drive resolution of delivery challenges and manage expectations.

Conhecimentos

Customer Relationship Management

Project Governance

Program Management

Communication Skills

Negotiation Skills

Spanish Language Skills

Descrição da oferta de emprego

Join to apply for the Sr. Engagement Manager - LATAM (Brazil) role at Databricks

CSQ226R133

The Sr. Engagement Manager works to establish a deeper partnership with Databricks customers by creating a dedicated line of sight to successful architecture and use of the Databricks platform to achieve the best value for our customers. They aim to exceed customer satisfaction expectations throughout the life-cycle, from orchestrating the engagement to from vision to delivery and beyond.

The Sr. Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. You will be in a strategic and cross-functional position to partner closely with Sales, Field Engineering, Customer Success, and Product Teams on campaigns, programs, and content. You will report to the AVP Professional Services for LATAM.

The Sr. Engagement Manager ensures our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements.

The Impact You Will Have

• Collaborate with the sales counterpart and engage early in the sales process to understand our customer’s needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
• Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
• Perform as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets.
• Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer.
• Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary.
• Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations.

What We Look For

• Minimum of 7-10 years running a Professional Services supporting Brazil and other Latam countries.
• 10+ years in senior customer-facing roles requiring influencing, validating, negotiating, understanding, and execution.
• Excellent customer-facing skills and the ability to communicate with Executives and stakeholders both internally and externally.
• Proven track record of successfully implementing solutions based on customer needs.
• Strong leadership experience, ability to enforce good project governance, and drive delivery excellence.
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans.
• Travel up to 50%, possibly more at peak times.
• Proven experience in estimating effort and scope for services.
• Outstanding communication and customer relationship skills.
• Spanish language skills are highly desirable.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Headquartered in San Francisco, with global offices, founded by the original creators of Lakehouse, Apache Spark, Delta Lake, and MLflow. Follow Databricks on Twitter, LinkedIn, and Facebook.

Benefits

We strive to provide comprehensive benefits and perks. For details, visit https://www.mybenefitsnow.com/databricks.

Diversity & Inclusion

We are committed to fostering a diverse and inclusive culture, considering all applicants without regard to protected characteristics.

Compliance

If access to export-controlled technology or source code is required, the employer may need to apply for a U.S. government license.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Software Development