Sr. Consultant, Client Success & Service Experience

Visa Inc.; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in payment solutions is seeking a Sr. Consultant for Client Success & Service Experience in São Paulo. This hybrid role focuses on enabling clients to adopt payment initiation products, requiring strong technical skills and experience in Open Finance. The consultant will manage technical projects, ensuring successful implementation and client satisfaction.

Qualificações

• 5+ years of work experience with a bachelor’s degree or 2 years with an advanced degree.
• Proficiency in Portuguese and English; Spanish is a plus.
• Experience in Open Finance / Open Banking services.

Responsabilidades

• Define, shape, and implement technical projects for client enablement.
• Act as primary technical liaison for merchants and technology providers.
• Contribute to implementation artifacts and manage complex initiatives.

Conhecimentos

Communication

Problem Solving

Analytical Skills

Technical Aptitude

Project Management

Formação académica

Bachelor’s degree

Advanced degree (e.g., Masters, MBA, JD, MD)

Ferramentas

Postman

Grafana

Splunk

Kibana

Descrição da oferta de emprego

Sr. Consultant, Client Success & Service Experience

The Sr. Consultant, Client Success & Service Experience is a client-facing, individual contributor role serving as a payment initiation subject matter expert. This role will be responsible for enabling new client capabilities, promoting product adoption, and optimizing client performance. It requires a high level of technical proficiency to support clients with complex problems and optimization opportunities.

This role will act as a client enablement specialist, supporting customers adopting payment initiation products in the Brazilian market. The responsibilities include defining, shaping, and implementing technical projects to address business challenges for successful enablement and launch.

As part of the Open Finance solutions initiative, this role will rely on your creativity and developer skills to solve customer business challenges by customizing solutions using the payment initiation solutions portfolio. You will act as the primary technical liaison for merchants, technology providers, acquirers, and issuers, managing service implementation, assisting clients in production, ensuring optimal functioning, and resolving related issues.

Responsibilities include contributing to the definition of implementation artifacts and operational models, informing stakeholders of product enhancements, and managing complex initiatives.

This is a hybrid position. The expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 5+ years of work experience with a bachelor’s degree, or at least 2 years with an advanced degree (e.g., Masters, MBA, JD, MD)
• Proficiency in Portuguese and English; Spanish is a plus
• Experience in Open Finance / Open Banking services / Payment solutions
• Experience with APIs (REST, JSON, SOAP, XML) and tools like Postman
• Excellent communication, presentation, interpersonal, analytical, and problem-solving skills
• Technical aptitude and self-learning ability
• Experience with project coordination/management and production support is desirable

Preferred Qualifications

• Strong leadership, planning, and organizational skills
• Ability to prioritize, influence, and manage expectations
• Self-starter with results-oriented mindset and ability to multitask under deadlines
• Technical aptitude to understand and communicate technical information effectively
• Troubleshooting skills and problem-solving abilities
• Experience as a sales engineer or software engineer in a technical and commercial environment
• Experience collaborating across technical, support, and commercial teams
• Knowledge of programming and scripting languages (Java, PHP, C++/.NET, HTML)
• Experience with data visualization platforms (Grafana, Splunk, Kibana)

Visa is an EEO Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa also considers qualified applicants with criminal histories in accordance with EEOC guidelines and applicable laws.