Customer Success Manager, AI

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company is seeking an AI Solutions Customer Success Manager to guide enterprise clients in adopting AI-driven content programs. This role involves aligning AI initiatives with business goals, managing projects, and optimizing workflows to ensure success. The ideal candidate will have extensive experience in software implementations and a strong analytical background. This position offers fully remote work and flexible hours, making it perfect for self-directed professionals eager to innovate in a high-growth environment.

Serviços

Fully remote employment

Flexible working hours

Qualificações

• Minimum 5 years leading software implementations; 3 years with enterprise stakeholders.
• Demonstrated success in driving SaaS or AI solution uptake.

Responsabilidades

• Partner with clients to align AI initiatives with business goals.
• Track KPIs and recommend data-driven adjustments to maximize ROI.

Conhecimentos

Communication

Analytical Ability

Ferramentas

SQL

Python

Descrição da oferta de emprego

Position: AI Solutions Customer Success Manager

Location: Remote (global)|Schedule: Flexible|Environment: High-growth, innovation-focused

1. Role Summary

The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.

2. Primary Responsibilities

Client Alignment

• Partner with growth marketers, content leads, and senior executives to tie AI initiatives to business goals.

• Build and maintain multi-level relationships that support long-term expansion.

Project Delivery

• Own implementation timelines and proactively resolve roadblocks.

• Coordinate cross-functional resources to ensure on-schedule launches.

Workflow Design & Optimization

• Collaborate with technical teams to architect high-throughput AI content workflows.

• Balance quality, speed, and scalability while minimizing rework.

Performance Management

• Track KPIs such as organic traffic, click-through rate, and revenue contribution.

• Recommend data-driven adjustments to maximize ROI.

Enablement & Training

• Develop and deliver training that removes technical barriers for client teams.

• Produce reference materials and office-hour sessions to reinforce adoption.

Best-Practice Development

• Codify successful engagements into reusable playbooks and checklists.

• Share insights internally to accelerate future deployments.

Product Feedback Loop

• Capture customer observations and translate them into actionable feature requests.

• Liaise with Product and Engineering to influence roadmap priorities.

3. Qualifications

• Experience: Minimum 5 years leading software implementations focused on onboarding, adoption, and expansion; at least 3 years working with enterprise-level stakeholders.

• Domain Expertise: Demonstrated success driving SaaS or AI solution uptake and measurable business outcomes.

• Communication: Native-level or equivalent English; able to convey complex technical concepts to non-technical audiences.

• Analytical Ability: Proficiency in data-oriented decision making; working knowledge of SQL, Python, or similar tools is advantageous.

• Work Style: Self-directed, adaptable, and effective in fast-moving environments.

4. Team Values

1. Integrity & Humility—Operate ethically, foster trust, and keep egos in check.

2. Passion for Growth—Commit to continuous learning and skill development.

3. Bias for Action—Prioritize timely execution and tangible results.

4. Innovation via Iteration—Embrace experimentation and rapid improvement.

5. Benefits

• Fully remote employment with flexible working hours.

• Opportunity to shape best practices in a collaborative, high-growth organization focused on AI innovation.