Site Realiability Engineer

Tata Consultancy Services; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

Free learning portal

Certifications reimbursement

International experience opportunity

tasty perks through TCS Cares

Referral bonus

Job summary

Tata Consultancy Services is seeking a Site Reliability Engineer to join our global team in Brazil. The role focuses on learning and transforming your career while delivering production support for complex distributed apps.

Responsibilities include incident response, improving observability, and supporting releases with robust automation and runbooks. English skills helpful; Portuguese/Spanish optional for LATAM support.

Qualifications

• Experience in Site Reliability Engineering, Production Engineering, DevOps, TechOps, or production support for complex distributed applications.
• Experience with scripting and automation using Python and/or Shell.
• Hands-on experience with CI/CD, deployment tools, configuration management, and observability platforms.
• Strong understanding of incident, change, release, performance, capacity, dependency, and service reliability management.
• Experience supporting regulated, mission-critical, or high-availability applications.
• Strong customer-facing communication and stakeholder management skills.
• Ability to work independently with global and multidisciplinary teams.

Responsibilities

• Provide L1/L2 production support and reliability oversight for customer-hosted applications.
• Lead incident response, service recovery, and root cause analysis activities.
• Improve observability across logs, metrics, traces, alerts, and dashboards.
• Support releases, hotfixes, patches, and configuration changes, ensuring deployment validation and rollback readiness.
• Develop automation, health checks, recovery procedures, and operational controls.
• Analyze telemetry, service trends, and performance indicators to identify bottlenecks and reliability risks.
• Provide insights related to capacity, latency, throughput, performance, and dependencies.
• Communicate clearly during incidents, service reviews, releases, and operational activities.
• Maintain runbooks, SOPs, service maps, dashboards, and operational documentation.
• Coordinate corrective actions and reliability improvements with engineering, infrastructure, operations, and customer teams.

Skills

Site Reliability Engineering

DevOps

Python

Shell

Tools

CI/CD tools

Observability platforms

Job description

Come to one of the biggest IT Services companies in the world! Here you can transform your career.

We are looking for a Site Reliability Engineer who wants to learn and transform his/her career.

Requirements

• Experience in Site Reliability Engineering, Production Engineering, DevOps, TechOps, or production support for complex distributed applications.
• Experience with scripting and automation using Python and/or Shell.
• Hands-on experience with CI/CD, deployment tools, configuration management, and observability platforms.
• Strong understanding of incident, change, release, performance, capacity, dependency, and service reliability management.
• Experience supporting regulated, mission-critical, or high-availability applications.
• Strong customer-facing communication and stakeholder management skills.
• Ability to work independently with global and multidisciplinary teams.

Nice to Have

• Spanish or Portuguese language skills.
• Experience in trading, clearing, risk, surveillance, market data, capital markets, or market infrastructure.
• Familiarity with SRE practices, including SLI/SLOs, reliability reviews, and automation-led improvements.
• Experience with customer-embedded support, operational analytics, exchange migrations, market launches, or regulatory-driven changes.
• Experience supporting LATAM or multi-time-zone operations.

Key Responsibilities

• Provide L1/L2 production support and reliability oversight for customer-hosted applications.
• Lead incident response, service recovery, and root cause analysis activities.
• Improve observability across logs, metrics, traces, alerts, and dashboards.
• Support releases, hotfixes, patches, and configuration changes, ensuring deployment validation and rollback readiness.
• Develop automation, health checks, recovery procedures, and operational controls.
• Analyze telemetry, service trends, and performance indicators to identify bottlenecks and reliability risks.
• Provide insights related to capacity, latency, throughput, performance, and dependencies.
• Communicate clearly during incidents, service reviews, releases, and operational activities.
• Maintain runbooks, SOPs, service maps, dashboards, and operational documentation.
• Coordinate corrective actions and reliability improvements with engineering, infrastructure, operations, and customer teams.

Preferred Certifications

• Relevant certifications in Site Reliability Engineering, DevOps, Cloud, Linux, or IT Service Management are considered a plus.

What do we offer?

• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Xcelerate – Free Mentoring Career Platform

Employment Type: CLT

Compensation: Salary to be discussed + benefits

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.

At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.