Site leader , Super Stores Operations

Amazon Inc.; Osasco; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon Inc. seeks an experienced Site Leader to manage Super Stores operations in the São Paulo metro region (ABC). You will own end-to-end performance from inbound transfer receipt to last mile dispatch, ensuring delivery promises of 3 hours or less are met.

You will lead safety, quality, productivity, and cost performance across multiple daily dispatch cycles, guiding a team of blue badges and associates while partnering with cross-functional teams to elevate operational excellence.

Qualificações

• Bachelor's degree or equivalent.
• Experience in managing teams.
• Experience in a logistics/operations environment.
• Experience in Business English skills, both verbal and written.
• Experience in people management.
• Flexibility to work weekends/nights/holidays.

Responsabilidades

• Own site safety culture and ensure compliance with local labor laws and safety standards.
• Manage inbound receipt, processing, sortation, and dispatch across multiple cycles with on-time readiness.
• Lead, develop, and coach a team of associates; oversee hiring and performance management.
• Drive labor efficiency, headcount planning, and cost control; implement productivity initiatives.
• Own package handling quality and drive root cause analysis for defects.
• Coordinate with Transportation, Last Mile, and upstream FC teams and report KPIs to leadership.

Conhecimentos

Team management

People leadership

English proficiency

Flexibility

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

We are seeking an experienced and results-driven Site Leader to manage Super Stores operations in the São Paulo metro region (ABC). This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key Job Responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;
• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)
• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling
• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives
• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; elevate systemic issues with clear metrics & reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in managing teams
• Work flexible schedule including weekends, nights, and holidays
• Experience in a logistics/operations environment
• Experience in Business English skills, both verbal and written
• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.