Site leader , Sub Same Day Operations

Amazon Inc.; São Bernardo do Campo; Presencial; BRL 240 000 - 360 000; Tempo integral

Resumo da oferta

Amazon is seeking an experienced Site Leader to manage Sub Same Day (SSD) operations at a São Paulo metro fulfillment node. You will own safety, quality, productivity and cost performance across multiple dispatch cycles daily to meet 3-hour delivery promises.

You will lead a blue badge and associate team, drive continuous improvement, coordinate with Transportation and Last Mile, and monitor real-time dashboards to report performance to senior leadership.

Qualificações

• Bachelor's degree or equivalent.
• Experience leading teams in logistics/operations.
• Proficient in Business English (verbal & written).
• Willing to work flexible schedule including weekends, nights and holidays.

Responsabilidades

• Own site safety culture and ensure compliance with local labor laws and safety standards.
• Manage inbound receipt, processing, sortation, and dispatch across 5+ daily dispatch cycles with on-time readiness.
• Lead, develop, and coach a team of blue badges and associates; handle hiring, onboarding, performance, and shift scheduling.
• Drive labor efficiency targets and manage headcount planning, overtime, and costs; implement productivity improvements.
• Own package handling quality; minimize mis-sorts, mis-routes, and damages; drive root cause analysis and corrective actions.
• Monitor real-time dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and report to senior leadership.

Conhecimentos

People leadership

Team management

Business English

Flexible scheduling

Logistics & operations

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

We are seeking an experienced and results-driven Site Leader to manage Sub Same Day (SSD) operations at one of our fulfillment nodes in the São Paulo metro region. This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key job responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;
• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)
• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling
• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives
• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; escalated systemic issues with clear - Metrics & Reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in managing teams
• Work flexible schedules including weekends, nights, and holidays
• Experience in a logistics/operations environment
• Experience in Business English skills, both verbal and written

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.