Shop Assistant / Cashier - Musgrave

Clicks Group Limited

Natal

On-site

BRL 20,000 - 33,000

Full time

14 days+

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Job summary

A leading retail company in Natal, Brazil, is seeking a customer service representative to effectively manage point of sale operations and deliver outstanding customer experiences. Candidates should possess problem-solving skills and a retail background. The role includes promoting clubcard memberships, scanning merchandise accurately, and ensuring customer satisfaction. Desirable qualifications include Maths and English proficiency at Grade 12 level, along with experience in retail operations.

Qualifications

Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
Understanding of stock management procedures.
Knowledge of customer service excellence.
Knowledge of customer service excellence

Responsibilities

Execute all operational activities at the point of sale efficiently.
Maintain high accuracy when scanning merchandise and collecting payments.
Promote the clubcard and enroll new members to achieve targets.
Deliver superior customer service as a brand ambassador.
Make customers aware of promotions to positively affect sales and ensure customers feel good and pay less.
Deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
Efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
To ensure the safe handling of cash at all times.
To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence

Skills