Shop Assistant / Cashier - Esikhawini

Clicks Group Limited; Natal; On-site; BRL 16,740 - 27,900; Full time

Job summary

A leading retail company in Brazil seeks an individual for a customer service-focused role. Responsibilities include executing operational activities at the point of sale, maintaining cash handling accuracy, and promoting customer loyalty programs. Ideal candidates will possess strong planning skills and retail experience. This position aims to enhance customer experience and support the company's health and beauty retail vision.

Qualifications

• Experience in a customer-facing role within a retail/FMCG store operations environment is desirable.
• Basic maths calculations required.
• Retail/FMCG background and understanding of merchandising and promotions principles.

Responsibilities

• Efficiently execute all operational activities at the point of sale.
• Maintain accuracy when scanning merchandise and collecting payment.
• Ensure safe handling of cash.
• Promote the Clicks' clubcard and enroll new members.
• Make customers aware of promotions to affect sales positively.
• Deliver superior customer service and act as a brand ambassador.
• Maintain visual merchandise standards and general housekeeping.
• Stay updated on products, promotions, and events to inform customers.

Skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Maths 50% and English 50% at Grade 12 level

Job description

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Desirable: Maths 50% and English 50% at Grade 12 level

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