Shop Assistant / Cashier - Clicks Athlone Circle

Clicks Group Limited; Natal; Vor Ort; BRL 16.740 - 24.552; Vollzeit

Zusammenfassung

Clicks Group Limited is seeking a Retail Operations Associate in Natal, Brazil. The role involves executing operational activities at the point of sale, maintaining accuracy in transactions, and promoting customer loyalty through the Clicks' clubcard. Candidates should have experience in a retail or FMCG environment, possess strong customer orientation, and have relevant educational qualifications. The position offers a chance to contribute to a leading health and beauty retailer known for excellent customer service.

Qualifikationen

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.
• Desirable: Maths 50% and English 50% at Grade 12 level.

Aufgaben

• Execute all operational activities at the point of sale efficiently.
• Maintain high levels of accuracy when scanning merchandise and collecting payment.
• Ensure safe handling of cash at all times.
• Promote the Clicks' clubcard and enroll new members.
• Make customers aware of promotions to affect sales positively.
• Deliver superior customer service as a brand ambassador.
• Execute and maintain merchandising and general housekeeping duties.
• Support the Group's vision as the first choice health and beauty retailer.
• Maintain updated knowledge on products, ranges, promotions, and events.

Kenntnisse

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Ausbildung

Grade 12 level Maths and English

Jobbeschreibung

Position summary

Industry: FMCG & Supply Management

Job category: Retail Operations

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.


• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.


• To ensure the safe handling of cash at all times.


• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.


• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".


• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.


• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.


• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.


• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations


• Retail/FMCG background and understanding of merchandising and promotions principles


• Understanding of stock management procedures


• Knowledge of customer service excellence

Skills

• Planning and organising skills


• Problem-solving skills


• Strong customer orientation


• Relating and networking


• Following instructions and procedures


• Delivering Results and Meeting Customer Expectations


• Working with people


• Persuading and Influencing


• Planning and Organising


• Coping with Pressures and Setbacks

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Desirable: Maths 50% and English 50% at Grade 12 level