Shop Assistant / Cashier - Clicks Bergville

Clicks Group Limited; Natal; On-site; BRL 22,320 - 44,640; Full time

Job summary

Clicks Group Limited is looking for a Retail Operations professional in Natal, Brazil, to ensure excellent customer service through efficient point of sale activities. Responsibilities include executing operational tasks, promoting clubcard participation, and maintaining merchandising standards. Candidates should ideally have experience in a retail or FMCG environment and possess a Grade 12 education in Maths and English. Strong customer orientation is crucial, alongside effective planning and problem-solving skills.

Qualifications

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment.

Responsibilities

• Execute all operational activities at the point of sale efficiently.
• Maintain high levels of accuracy when scanning merchandise.
• Ensure safe handling of cash at all times.
• Promote Clicks' clubcard and enroll new members.
• Awareness of promotions to positively affect sales.
• Deliver superior customer service as a brand ambassador.
• Execute and maintain merchandising according to standards.
• Support the Group's vision and live company values.
• Maintain updated knowledge on products and promotions.

Skills

Planning and organising skills

Problem‑solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Education

Grade 12 level Maths and English

Job description

Position summary

Industry: FMCG & Supply Management

Job category: Retail Operations

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Desirable: Maths 50% and English 50% at Grade 12 level