Shop Assistant / Cashier - Nquthu

Clicks Group Limited; Natal; Presencial; BRL 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading retail company in Natal is looking for someone to join their team, focusing on delivering excellent customer service and executing point of sale operations effectively. The ideal candidate should have a strong customer orientation, planning and organisation skills, and experience in a retail environment. This role provides an opportunity to be a brand ambassador and contribute to the company's vision of being the first choice in health and beauty retail.

Qualificações

• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.
• Basic maths calculations.
• Understanding of customer service excellence.

Responsabilidades

• Execute all operational activities at the point of sale efficiently.
• Maintain accuracy when scanning merchandise and processing payments.
• Handle cash safely at all times.
• Promote the clubcard and enroll new members.
• Awareness of promotions to positively affect sales.
• Deliver superior customer service as a brand ambassador.
• Maintain merchandising and housekeeping duties.
• Support company values for customer satisfaction.
• Stay updated on products and promotions.

Conhecimentos

Planning and organising skills

Problem-solving skills

Strong customer orientation

Relating and networking

Following instructions and procedures

Delivering Results and Meeting Customer Expectations

Working with people

Persuading and Influencing

Coping with Pressures and Setbacks

Formação académica

Mathematics Grade 12

English Grade 12

Descrição da oferta de emprego

Job category: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

EE position: Yes

About our company

Clicks Group

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence

Skills

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations
• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education

• Desirable: Maths 50% and English 50% at Grade 12 level