ServiceNow Senior Engineer

Orbia; Brasil; Remote; BRL 90,000 - 150,000; Full time

Job summary

Orbia is seeking a ServiceNow Senior Engineer to support, develop, and enhance ServiceNow solutions across our global enterprise. This role focuses on incidents, configurations, integrations, and continuous improvement in a fully remote Brazil setting.

The ideal candidate has 3+ years of hands-on ServiceNow experience with CSA and CAD certifications, and will collaborate with global stakeholders to drive automation and best practices across the platform.

Qualifications

• 3+ years of hands-on ServiceNow experience.
• ServiceNow Certified System Administrator (CSA) - Required.
• ServiceNow Certified Application Developer (CAD) - Required.

Responsibilities

• Manage and resolve incidents and service requests within agreed SLAs.
• Troubleshoot and provide functional and technical solutions across ServiceNow modules.
• Develop enhancements, workflows, catalog items, and platform configurations.
• Support integrations and automation initiatives.
• Perform Root Cause Analysis (RCA) and recommend long-term solutions.
• Collaborate with developers, architects, and business stakeholders globally.
• Monitor platform performance and ensure platform stability.
• Maintain technical documentation and knowledge articles.
• Support testing and user acceptance activities.
• Drive adoption of ServiceNow best practices and capabilities.

Skills

ServiceNow

Problem solving

Collaboration

Tools

Flow Designer

Integration Hub

Virtual Agent

Now Assist

Glide API

REST/SOAP integrations

Job description

We\'re Hiring: ServiceNow Senior Engineer | Remote Brazil

Are you passionate about ServiceNow and eager to make an impact in a global environment? Join our team as a ServiceNow Senior Engineer and help drive innovation, automation, and continuous improvement across our enterprise ServiceNow platform.

About the Role

As a ServiceNow Senior Engineer, you will be responsible for supporting, developing, and enhancing ServiceNow solutions that improve business processes and user experiences across the organization. You will collaborate with global stakeholders, resolve complex platform issues, develop automation solutions, and contribute to the ongoing evolution of our ServiceNow ecosystem.

This role combines platform support, development, configuration, integrations, and continuous improvement initiatives.

What You\'ll Do

• Manage and resolve incidents and service requests within agreed SLAs


• Troubleshoot and provide functional and technical solutions across ServiceNow modules


• Develop enhancements, workflows, catalog items, and platform configurations


• Support integrations and automation initiatives


• Perform Root Cause Analysis (RCA) and recommend long-term solutions


• Collaborate with developers, architects, and business stakeholders globally


• Monitor platform performance and ensure platform stability


• Maintain technical documentation and knowledge articles


• Support testing and user acceptance activities


• Drive adoption of ServiceNow best practices and capabilities

What We\'re Looking For

• 3+ years of hands-on ServiceNow experience


• ServiceNow Certified System Administrator (CSA) - Required


• ServiceNow Certified Application Developer (CAD) - Required

Experience with:

• ITSM


• Flow Designer


• Integration Hub


• Virtual Agent


• Now Assist

Experience with:

• Glide API


• REST/SOAP integrations


• Workflow automation

• Strong problem-solving and troubleshooting skills


• Ability to collaborate with global teams and occasionally overlap with India business hours

Nice to Have

• CIS Certifications (ITSM, SPM, ITOM, HRSD)


• Experience with ITOM and HRSD modules


• Experience in global enterprise environments

Why Join Us?

• Work with a global team


• 100% Remote within Brazil


• Opportunity to impact enterprise-wide digital transformation initiatives


• Exposure to cutting-edge ServiceNow technologies, including AI-powered capabilities

If you\'re ready to take your ServiceNow career to the next level, we\'d love to hear from you!

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