Service Manager - Operations

Mouts IT; Campinas; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative IT services company is looking for a mid-senior level professional to join their dynamic team. This role involves managing global teams, enhancing performance through effective crisis management, and ensuring seamless collaboration across various applications. With a focus on stakeholder management and ITIL knowledge, you will be pivotal in driving improvements and monitoring KPIs. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualificações

• Experience in managing global teams and procurement processes.
• Strong skills in crisis management and performance monitoring.

Responsabilidades

• Oversee global hiring and performance management.
• Manage procurement and collaboration applications effectively.

Conhecimentos

Advanced English

Advanced Spanish

Strong Technical and ITIL Knowledge

Crisis Management

Stakeholder Management

Ferramentas

SharePoint

Descrição da oferta de emprego

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Mandatory:

1. Advanced English
2. Advanced Spanish
3. Strong Technical and ITIL Knowledge
4. Management of Global People (hiring, performance and management), Procurement, Legal and Collaboration (Single Sign-On, SharePoint, etc.) applications
5. Crisis Management (War Rooms, Severity 0, 1, and 2), Performance monitoring and improvement (KPIs, Incidents, enhancements), Stakeholder Management (internal clients, vendors, and support areas across different countries)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting