IT Operations Manager

Amcor; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An established industry player is seeking an IT Operations Manager to lead a dynamic team in delivering innovative technology solutions. This role offers the unique opportunity to drive transformational projects while ensuring the effective management of IT services across multiple systems. With a commitment to sustainability and excellence, you will engage with business leaders to address their needs and influence strategic decisions. Join a forward-thinking company that values innovation and teamwork, and make a significant impact on the future of packaging solutions.

Qualificações

• 7+ years in IT with a focus on management and project management.
• Solid SAP experience and proven record in process standardization.

Responsabilidades

• Oversee IT services and SLAs for ERPs and legacy systems.
• Lead IT Operations teams to meet service levels and support applications.

Conhecimentos

SAP

Project Management

Business Process Reengineering

ITIL

Leadership

Formação académica

Bachelor's degree in technology

MBA

Descrição da oferta de emprego

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Join Amcor and be part of a team that makes the packaging of the future better for people and our planet.

At Amcor, we work daily to positively impact millions worldwide by providing essential packaging for food, beverages, pharmaceuticals, medical, home, and personal care products. We are industry sustainability leaders, committed to making all our products recyclable or reusable by 2025, aiming for 30% recycled material across our portfolio by 2030, and targeting net zero emissions by 2050.

We seek talented, passionate individuals motivated to make a difference. Working at Amcor offers a unique opportunity to innovate and develop sustainable packaging solutions.

Learn more about our sustainability efforts and Amcor at www.amcor.com.

About The Role

The IT Operations Manager – Applications oversees IT services and SLAs for ERPs, MES, satellite, and legacy systems across Amcor Flexibles Brazil, indirectly throughout Latin America. The role leads a team of Application Leads, Project Managers, Specialists, Business Analysts, and contractors. It functions as a Business Relationship Manager, managing stakeholder engagement, prioritizing demands, and driving innovative solutions via the project portfolio. Responsibilities include daily operations, support, enhancements, and delivery of transformational projects within budget.

This role is remote, with monthly travel to the São Paulo office.

Key Job Accountabilities

• Building relationships with business leaders and addressing needs with technology solutions.
• Making strategic decisions and influencing leadership.
• Leading IT Operations teams to meet requirements and service levels, supporting existing applications, and implementing new solutions.
• Managing regular managers’ meetings and communicating with IT senior management.
• Developing team talent and managing development plans.
• Acting as escalation point for critical incidents and internal feedback.
• Maintaining effective communication with vendors and internal teams.
• Ensuring proper documentation of project plans and system configurations.
• Collaborating with IT Infrastructure Teams for system installation, administration, and troubleshooting.
• Identifying opportunities for process improvement and cost reduction.
• Monitoring and reporting on service quality and KPIs.

Qualifications/Requirements

• Bachelor’s degree in technology or equivalent; MBA a plus.
• 7+ years’ experience in IT or related fields, with management, project management, consulting, or business process reengineering, preferably in manufacturing.
• Solid SAP experience required.
• Proven record in process standardization, best practices, service measurement, and customer satisfaction.
• Experience in leading diverse teams and managing third-party vendors.
• ITIL Foundation certification or higher is a plus.
• PMP or equivalent certification is a plus.

About Amcor

Amcor is a global leader in packaging solutions for consumer and healthcare products, committed to innovation and sustainability. With ~70,000 employees across ~140 countries, we develop responsible, sustainable packaging and are guided by our purpose of elevating customers, shaping lives, and protecting the future.

NYSE: AMCR; ASX: AMC. Visit www.amcor.com | LinkedIn | YouTube

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Packaging and Containers Manufacturing