Senior Sales Operations Agent- GRU

Qatar Airways; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Qatar Airways in São Paulo, Brazil, is seeking a Senior Sales Operations Agent to support the sales team with complex operations, including reservations, ticketing, and corporate/trade account support.

The role requires a bachelor’s degree or equivalent with at least 1 year of relevant experience. Fluency in English is essential; knowledge of Amadeus/GDS and MS Office is advantageous. You must have the right to live and work in Brazil.

Qualificações

• Bachelor's degree or equivalent with minimum 1 year of job-related experience.
• Experience in reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis is beneficial.
• CV must be submitted in English.

Responsabilidades

• Adhere to SOPs for sales operations to align with QR’s global principles.
• Act as product knowledge expert for trade support tasks including reservations, ticketing, and corporate queries.
• Assist Sales Operations Agents and escalate when needed to ensure efficiency.
• Maintain and generate reports as required by the reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries.
• Guide junior Sales Operations Agents on QR processes and policies.
• Handle all sales operations activities including reservations, ticketing, refunds, trade/corporate support, group sales, sales systems, and administration.
• Process refunds and issue/reissue tickets, ensuring smooth handling of all cases.
• Make new reservations and changes, quoting fares and rules of carriage.
• Support Travel Agencies with reservations-related activities.
• Produce reports for relevant markets and share monthly performance reports.

Conhecimentos

Fluent in English

MS Office

Relationship building & communication

Airline processes knowledge

Problem-solving

Formação académica

Bachelor's degree or equivalent

Ferramentas

Amadeus

GDSs

MS Office

Descrição da oferta de emprego

Description

An exciting opportunity to join the Qatar Airway’s Outstation team in São Paulo, Brazil as a Senior Sales Operations Agent. In this role you are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support.

General Information

Ref # 234996

Location: Brazil-Sao Paulo

Job family: Corporate & Commercial

Closing Date: 2026-09-04

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

In this role you will also be accountable for;

• Adhere to Standard Operating Procedures (SOPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
• Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, One world, Beyond Business and Corporate queries.
• Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
• Maintain and generate reports as required by reporting Line Manager.
• Be the primary person in following up with customers and trade partners on enquiries, requests.
• Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration
• Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
• Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
• Support Travel Agencies with reservations related activities
• Produce reports for relevant markets and share monthly performance reports

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualification

You should have at least a bachelor’s degree or Equivalent with Minimum 1 year of job-related experience

It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis

It Is Essential To Have Below Skills As Well

• Fluent in English, secondary language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSs) and travel industry in general
• Problem-solving skills, efficiency-oriented mindset.
• CV must be submitted in English

You must have the legal rights to live and work in Brazil to be considered for this role.