Senior Process Engineer

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a results-driven operations analyst to map and optimize processes across internal and third-party teams in São Paulo. You will orchestrate improvement projects, identify preventive and automation opportunities, and leverage data studies to uncover problems and opportunities.

You will articulate customer pain points to guide product evolution and monitor key metrics like SLA, Long Tail, and repeat calls.

Qualificações

• Knowledge of the AWS environment.
• Practical experience with Lean.
• Quality and problem-solving methodologies.
• Ability to develop analyses.
• Metrics and reporting for data-driven decision making.
• Nice to have: knowledge of no-code/low-code solutions and Generative AI.

Responsabilidades

• Map and work on optimizing processes handled internally and by third parties.
• Orchestrate projects aimed at achieving quality and efficiency gains.
• Identify and design opportunities for preventive measures and automations in operations.
• Use data and conduct studies to identify problems and opportunities.
• Share the operation's perspective and customer pain points to support product evolution.
• Monitor and ensure the area's key metrics (SLA, Long Tail, repeat calls).

Conhecimentos

Lean methodologies

Data analysis

Metrics reporting

Process optimization

Quality improvement methodologies

Problem-solving

Project orchestration

Customer perspective sharing

SLA awareness

Long Tail awareness

Repeat calls understanding

Quality methodologies

Generative AI

Ferramentas

AWS environment

No-code/low-code

Generative AI tools

Descrição da oferta de emprego

• Map and work on optimizing processes handled internally and by third parties.
• Orchestrate projects aimed at achieving quality and efficiency gains.
• Identify and design opportunities for preventive measures and automations in operations.
• Use data and conduct studies to identify problems and opportunities.
• Share the operation's perspective and customer pain points to support product evolution.
• Monitor and ensure the area's key metrics (SLA, Long Tail, repeat calls).

Requirements

• Knowledge of the AWS environment
• Practical experience with Lean
• Quality and problem-solving methodologies
• Ability to develop analyses
• Metrics and reporting for data-driven decision making
• Nice to have: knowledge of no-code/low-code solutions and Generative AI

Core Competencies

Demonstrates expertise in process optimization, data analysis, and metrics reporting to drive quality and efficiency improvements. Proficient in Lean methodologies and AWS environment to support operational excellence and product evolution.

Highest-signal resume keywords

• AWS Environment Knowledge
• Lean Methodologies Experience
• Data Analysis Development
• Metrics Reporting
• Quality Improvement Methodologies

ATS Optimization Keywords

Hard Skills

• Process Optimization
• Data Analysis
• Metrics Reporting
• Preventive Measures Design
• Automation Opportunities Identification

Soft Skills

• Problem-Solving
• Project Orchestration
• Customer Perspective Sharing

Industry Keywords

• SLA
• Long Tail
• Repeat Calls
• Quality Methodologies

Tools & Technologies

• No-Code Solutions
• Low-Code Solutions
• Generative AI