Senior Analyst, ServiceNow Developer – Enhancements Development

Jobtailor

São Paulo

Presencial

BRL 167 000 - 301 000

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor is seeking a ServiceNow Platform Developer in São Paulo to advance the ServiceNow environment, including ITSM, SPM, and CMDB. You will implement automations with Flow Designer, build REST and SOAP integrations, and participate in testing and rollout of new features.

The role emphasizes collaboration with technical and executive stakeholders across large corporate settings, with a focus on governance, continuous improvement, and robust data architecture knowledge.

Qualificações

Experience developing on the ServiceNow platform.
Advanced knowledge of the modules/technologies mentioned.
Experience in functional and technical platform support/maintenance.
Knowledge of data architecture and ServiceNow table structures.
Excellent communication and relationship skills with technical and executive stakeholders.

Responsabilidades

Develop and evolve the ServiceNow platform including ITSM, SPM, and CMDB modules.
Implement automations using Flow Designer and Integration Hub.
Develop integrations with corporate systems via REST and SOAP APIs.
Participate in testing, validation, and deployment of new features.
Support IT governance initiatives aligned with ITIL best practices.
Identify opportunities for continuous improvement and process automation.
Ensure the integrity of relationships between configuration items (CIs).

Conhecimentos

ServiceNow Development

REST API

SOAP API

Flow Designer

Automation

Power BI

Azure DevOps

Python

ITOM

Observability

Discovery

Service Mapping

Data Architecture

CSA Certification

Formação académica

Bachelor’s degree or higher

Ferramentas

Power BI

Azure DevOps

Descrição da oferta de emprego

Platform Development and Evolution
Work on the evolution of the ServiceNow platform in modules such as ITSM, SPM, CMDB, and others.
Implement automations using Flow Designer and Integration Hub.
Develop integrations with corporate systems via REST and SOAP APIs.
Participate in testing, validation, and deployment of new features.
Support IT governance initiatives aligned with ITIL best practices.
Identify opportunities for continuous improvement and process automation.
Ensure the integrity of relationships between configuration items (CIs).

Requirements

Experience developing on the ServiceNow platform.
Advanced knowledge of the modules/technologies mentioned above.
Experience in functional and technical platform support/maintenance.
Knowledge of data architecture and ServiceNow table structures.
Excellent communication and relationship skills with technical and executive stakeholders.
Ability to work in large, complex corporate environments.
Bachelor’s degree or higher.
ServiceNow CSA (Certified System Administrator) certification is a plus.
Experience with Discovery and Service Mapping is a plus.
Knowledge of Power BI is a plus.
Knowledge of Azure DevOps is a plus.
Knowledge of Python is a plus.
Experience with ITOM and observability is a plus.

Core Competencies

Demonstrates expertise in ServiceNow platform development, including ITSM, SPM, and CMDB modules, while implementing automations and integrations using Flow Designer and REST/SOAP APIs. Strong communication skills facilitate effective collaboration with technical and executive stakeholders in complex corporate environments.

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