ServiceNow - Principal Platform Architect

Cognizant; Distrito Federal; Híbrido; BRL 350 000 - 700 000; Tempo integral

Resumo da oferta

Cognizant is seeking a Principal Platform Architect in Brazil to guide ServiceNow program strategy, governance, and platform health, aligning business objectives with scalable roadmaps across client environments.

You will mentor architects, review designs, influence senior IT leaders, and lead AI-enabled transformation initiatives, including Now Assist and related frameworks, while traveling as needed to support engagements.

Qualificações

• 10+ years in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
• 8+ years working with the ServiceNow platform in architecture, consulting, or professional services.
• Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
• Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, security, and lifecycle management.
• Experience engaging with executive stakeholders and advising on AI adoption strategies.

Responsabilidades

• Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow roadmaps and adoption strategies.
• Advise on governance, platform health, data architecture, and integration strategies to ensure security, performance, and upgradeability.
• Influence senior IT leaders on platform strategy, technology investments, and AI transformation initiatives.
• Conduct solution design reviews and provide guidance to align with ServiceNow standards and long-term outcomes.
• Guide customers in adopting ServiceNow AI capabilities, including Now Assist, AI Agents, and related governance frameworks.
• Mentor Platform Architects and technical consultants by sharing frameworks and best practices.

Conhecimentos

Enterprise architecture

ServiceNow advisory

Platform governance

AI adoption strategy

Stakeholder management

Technical leadership

Ferramentas

CSA

CAD

CIS (workflow)

CIS - Data Foundations

ArchX

Now Assist Essentials

Now Assist Executive Micro-Certification

Agentic AI Exec Micro-Certification

Descrição da oferta de emprego

About The Role

As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.

In This Role, You Will

• Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
• Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
• Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
• Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
• Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
• Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
• Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations

What You Need To Have To Be Considered

• 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
• 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
• Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
• Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
• Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
• Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
• Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
• Excellent communication, stakeholder management, consulting, and problem-solving skills.
• Ability to travel as required to support customer engagements.
• Any of Mandatory ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (minimum one workflow certification)
  • Certified Implementation Specialist - Data Foundations
  • ArchX Advanced Architecture
  • Now Assist Essentials Certification
  • Now Assist Executive Micro-Certification
  • Agentic AI Executive Micro-Certification

These will help you stand out

• Certified Technical Architect (CTA) or active pursuit of certification
• Certified Master Architect (CMA) or active pursuit of certification.
• Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
• Experience delivering executive-level technology strategy and enterprise architecture initiatives.
• Knowledge of TOGAF or other enterprise architecture frameworks.
• Experience leading AI governance, responsible AI adoption, and organizational change management programs.
• Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.