Sales Operations Analyst

Fortinet; São Paulo; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Fortinet is seeking a Deal Desk / Sales Operations administrator to serve as the first level contact for Field and Inside Sales support. You will manage the Deal Desk daily, handle deal registrations and special pricing requests, and document Desk Deal requests.

You will facilitate approvals, provide metrics and records management, ensure policy compliance, and work with teams to identify process improvements and sales training opportunities. Build Salesforce reports to support reps and managers.

Qualificações

• Experience with Excel and analytic tools.
• Ability to work under pressure and prioritize tasks.
• Excellent communication and inter-departmental collaboration.

Responsabilidades

• Serve as first level administrative contact for Field Sales and Inside Sales support.
• Daily management of Deal Desk including deal registrations and special pricing requests.
• Assist with documentation of Desk Deal requests.
• Facilitate and communicate necessary approvals for all requests.
• Provide metrics, tracking, and record management of deal desk requests.
• Ensure compliance with company policies regarding deal desk requests.
• Work with team and management to identify process improvement and/or sales training opportunities.
• Meet or beat published service level agreements for deal desk.
• Identify and analyze problems and resolve them with supervisor/teams as appropriate.
• Perform all job functions with a positive, professional attitude.
• Build custom Salesforce reports based on Rep/Manager needs.

Conhecimentos

Advanced Excel

POS systems

Problem solving

Prioritization

Communication

Inter-departmental

Customer service

Teamwork

Self-starter

Descrição da oferta de emprego

Job Description

• Serve as first level administrative contact for Field Sales and Inside Sales support.
• Daily management of Deal Desk including deal registrations and special pricing requests.
• Assist with documentation of Desk Deal requests.
• Facilitate and communicate necessary approvals for all requests.
• Provide metrics, tracking, and any required record management of deal desk requests.
• Ensure compliance with company policies regarding deal desk requests.
• Work with team and management to identify process improvement and/or sales training opportunities.
• Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.
• Perform all job functions with a positive, professional attitude.
• Build custom Salesforce reports based on Rep/Manager needs.

Responsibilities

• Serve as first level administrative contact for Field Sales and Inside Sales support.
• Daily management of Deal Desk including deal registrations and special pricing requests.
• Assist with documentation of Desk Deal requests.
• Facilitate and communicate necessary approvals for all requests.
• Provide metrics, tracking, and any required record management of deal desk requests.
• Ensure compliance with company policies regarding deal desk requests.
• Work with team and management to identify process improvement and/or sales training opportunities.
• Meet or beat published service level agreements for deal desk.
• Able to identify and analyze problems and resolve them within the scope of his or her ability and authority; involves supervisor, other team members, technical support staff or other Fortinet departments as appropriate.
• Perform all job functions with a positive, professional attitude.
• Build custom Salesforce reports based on Rep/Manager needs.

Required Skills

• Strong computer skills with advanced skills in Excel
• Experience with Analytic Tools and/or Point of Sale (POS) systems a plus
• Demonstrated ability and willingness to take initiative in dealing with and resolving problems.
• Demonstrated ability to work effectively under pressure and prioritize tasks.
• Flexibility to adapt to constant change.
• Excellent communication and Inter-departmental skills.
• Demonstrated ability to maintain poise under stress and to respond quickly, logically, and patiently to questions or requests.
• Self-starter, demonstrated ability to work independently in a team environment.
• Demonstrated customer service orientation with comprehension of how to solve problems and provide reassurance.
• Strong verbal, written and interpersonal skills. Demonstrated by delivering clear, correct and timely communications and effectively working with others.