Sales Assistant

Orange Business; Petrópolis; Híbrido; BRL 30.000 - 60.000; Tempo integral

Resumo da oferta

An established industry player is seeking a motivated individual to join their dynamic team, focusing on enhancing customer engagement and operational excellence. This role involves managing the quote to order process, ensuring timely communication, and collaborating with various teams to meet customer expectations. With a strong emphasis on professional development and a flexible work environment, this opportunity offers a chance to grow within a globally recognized company. If you are a proactive team player with a knack for problem-solving and communication, this position is perfect for you.

Serviços

Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Gympass

Private pension fund

Birthday gift (day off)

Maternity Leave (6 months)

Paternity Leave (15 days)

Qualificações

• 1-2 years of experience in sales or operations support.
• Ability to manage quoting and ordering processes.

Responsabilidades

• Engage with customers for quote to order processes.
• Coordinate with internal teams to ensure smooth execution.

Conhecimentos

Customer Engagement

Communication

Problem Solving

Data Analysis

Teamwork

Formação académica

Academic degree in Business Administration

Fluency in English

Fluency in Portuguese

Spanish (desirable)

Ferramentas

Microsoft Excel

Microsoft PowerPoint

Descrição da oferta de emprego

EVP Video

Company mission statement

Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Mission / Role Purpose

• Execute and support quote to order-process including driving cross-functional activities focusing on transactional and tools support regardless customer size with total engagement with account associate teams.

key accountabilities

key result / decision areas (outcomes)

customer engagement and support:

• Engages with customer remotely for quote to order transactional and operational daily regular activities
• Provides regular updates to customers regarding the status of their requests, ensuring transparency and timely communication.
• Coordinates internally with relevant teams (Account Manager , Delivery, Techinical team etc) to ensure smooth execution of customer activities.

• Support to quote to order activity.
• Management of credit checks, Billing Account Number creation and Customer registration.

Quote to Order:

• Acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s
• Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, billing entities, etc.)
• Responsible for quote entry into quoting tools and follow up status through whole quote to order chain.
• Supports improvement projects cooperating with senior account associate in countries to improve the quote to order process, aim for Operational Excellence
• Supports and take part in User Acceptance Tests (UAT) for Quote to Order tools
• Define with the account teams and with the customer the billing procedures at ordering stage and ensure the orders are processed aligned with customer expectations

• quote to order fully supported by Sales Operations Admin for customers, account associates and account teams
• Tracking of quotes and ordering activities resulting in improved customer satisfaction and more efficiency in the quote to order process.
• Achievement of quoting and ordering KPIs, aligned with customers expectations.
• Reduce errors on invoices received by the customer and optimize cash collection for Orange

Job Dimensions

• Understanding of quoting, ordering and billing processes for managed services and integrations services
• Management overall quote-to-order activities for assigned accounts
• Support of achievement of quote-to-order performance indicators (time to quote, time to order, profitability and win ratio for organic growth, order compliance, adoption of digital tools for service requests)
• Support to Account Associates concerning quote to order activities.
• Trigger the service delivery guarateeing that proper handover is done to the teams and follow up accordingly providing regular updates and setting expectations with the customer when needed.

About you

Knowledge and Abilities

• Ability to engage with internal and external clients to identify and support business opportunities
• Ability to understand customer (internal and external) requirements, challenges and needs and manage quoting and ordering processes aligned with customers expectations.
• Team player that is communicative, organized, flexible and used to work in a stressful environment
• Ability to identify problems and work to resolution as required
• Ability to build a network of people, getting things done
• Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
• Have a good understanding of what influences customer experience and company objectives
• Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable.
• Basic financial skills

Education, Qualifications, and certifications

• Academic degree in business administration, international business or equivalent
• Languages: English fluently, Portuguese is mandatory, Spanish is desirable
• ITIL Fundamentals

Experience

• 1-2 years of professional related experience in a field directly related to sales or operations support in a high technology, customer service environment.

Job Skills and Certifications

• Clear& proactive internal and external customer communication
• Able to deal with dual reporting lines and virtual teams
• Fast learning and self-motivated
• Experience in Quote to Order processes
• Initiate and execute projects to develop the community
• Demonstrate responsibility/taking ownership
• Being able to function well under stress
• Multi-tasking ability
• Proactive behavior

Behavioral skills

Skill Target Proficiency Level Expected

1

Adaptability

Advanced

2

Planning & Organizing

Advanced

3

Results driven

Advanced

4

Communication

Advanced

5

Influence & Persuasion

Proficient

6

Initiative & Proactivity

Proficient

7

Customer Focus

Advanced

8

Teamwork

Advanced

9

Relationship Building

Advanced

10

Analytical Thinking

Advanced

Professional skills

Skill Target Proficiency Level Expected

1

Customer Intimacy

Advanced

2

Sales Processes and Tools Knowledge

Proficient

3

Products & Services

Proficient

Additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Equal Employment Opportunity

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.