Recepcionista Bilíngue Sênior

Hilton; São Paulo; Presencial; BRL 25.000 - 45.000; Tempo integral

Resumo da oferta

An established industry player in hospitality is seeking a Guest Relations Team Member to enhance the experience of VIP guests. This role is pivotal in ensuring that guests receive exceptional service from check-in to check-out, coordinating with various hotel departments to meet their needs. The ideal candidate will possess excellent communication skills, a calm demeanor, and a passion for delivering outstanding service. Join a team dedicated to creating remarkable experiences and be part of a company that values hospitality and guest satisfaction.

Qualificações

• Experience in guest relations within hotel, leisure, or entertainment sectors.
• Ability to listen and respond to demanding guest needs.

Responsabilidades

• Coordinate with housekeeping on room allocations for VIP guests.
• Manage the Guest Relations Desk and serve as the main contact for VIP guests.
• Ensure VIP rooms meet quality standards and include requested amenities.

Conhecimentos

Calm and organized

Excellent presentation skills

Exceptional guest service

Multi-tasking ability

Computer literacy

Conflict resolution skills

Cash handling experience

Descrição da oferta de emprego

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team, which is the main connection between the Guest, the hotel, and various hotel departments. You will influence the first impressions of our VIP Guests by performing the following tasks to the highest standards:

• Check VIP Guest arrival reports in advance and coordinate with Housekeeping on room allocations
• Handle special room assignments and suite occupancies
• Welcome and assist VIP Guests during check-in, escorting them to the Executive Lounge and VIP room
• Ensure VIP rooms meet quality standards and include requested amenities before arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and brief hotel departments on their requirements
• Maintain inventory of guest amenities
• Stay informed about hotel products, services, pricing, promotions, VIP events, and special offers

What are we looking for?

Successful Guest Relations Team Members should embody the following qualities and skills:

• Calm, efficient, organized, with attention to detail
• Excellent presentation and communication skills
• A passion for delivering exceptional guest service
• Ability to multi-task and maintain a positive attitude with VIP Guests
• Computer literacy and familiarity with company systems
• Professional demeanor emphasizing hospitality and guest service
• Experience in guest relations within hotel, leisure, or entertainment sectors
• Ability to listen and respond to demanding guest needs
• Conflict resolution skills
• Cash handling experience

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided excellent service, amenities, and value to travelers worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring our team to create remarkable experiences every day. Our Team Members are at the heart of this mission.

About the company

Hilton is a global full-service hotel and resort brand, and the flagship brand of the American multinational hospitality company, with a portfolio of 18 brands worldwide.