Recepcionista Bilíngue Sênior

Hilton Worldwide, Inc.; São Paulo; Presencial; BRL 20.000 - 40.000; Tempo integral

Resumo da oferta

An established industry player in hospitality is seeking a Senior Bilingual Receptionist to enhance the VIP guest experience. As a key member of the Guest Relations Team, you will be at the forefront of delivering exceptional service, ensuring that every detail is attended to for our distinguished guests. Your role will include managing check-ins, coordinating with various hotel departments, and maintaining the highest standards of hospitality. This is an exciting opportunity to join a global leader in the hospitality sector, where your contributions will directly impact guest satisfaction and experience.

Qualificações

• Experience in guest relations within hospitality or entertainment sectors.
• Strong organizational skills and ability to multi-task effectively.

Responsabilidades

• Welcome and check-in VIP Guests, ensuring high-quality service.
• Coordinate with housekeeping on room allocations for VIP guests.
• Manage the Guest Relations Desk and maintain guest amenities inventory.

Conhecimentos

Guest relations experience

Excellent communication skills

Attention to detail

Conflict resolution

Cash handling experience

Computer literacy

Descrição da oferta de emprego

Job Description

Job Number:

Recepcionista Bilíngue Sênior (

Job Number:

HOT0BL2G )

Work Locations

Work Locations

: CANOPY Sao Paulo Jardins Ave Brigadeiro Luis Antonio 2870 Jardims Paulista. SP Br Sao Paulo 2870

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Schedule

: Full-time

Brand : Canopy by Hilton

Job

Job

: Guest Services, Operations, and Front Office