R7550 R7551 R7552 | Client Success Account Manager

Wellhub; São Paulo; On-site; BRL 120,000 - 170,000; Full time

Job summary

DigAI is seeking a Client Success Manager to join our B2B team and own a portfolio of Enterprise clients, driving business results through upselling, cross-selling, and strategic contract renegotiations.

You will collaborate with cross-functional teams, analyze data, and build value propositions to maintain retention and growth while prioritizing wellbeing.

Qualifications

• Proven experience in a client-facing role managing large and complex Enterprise client portfolios.
• Track record of driving results through upselling and cross-selling within an existing client portfolio.
• High proficiency in English (written and spoken).
• Strong analytical skills with the ability to leverage data to guide decision-making, negotiations, and client strategy.
• Outstanding communication skills with experience engaging senior stakeholders, including Director and C-level audiences.
• Strong problem-solving ability with a knack for identifying root causes and building creative, efficient solutions.
• Ability to operate independently, managing multiple client relationships and projects concurrently with attention to detail.
• Comfort navigating change, refining operational processes, and thriving in a fast-paced business environment.

Responsibilities

• Develop strategic account plans for named Enterprise clients, identifying expansion opportunities and articulating the core value proposition throughout the client lifecycle.
• Lead contract renewals, account expansions, and annual contract renegotiations to achieve portfolio growth targets.
• Build trusted relationships with HR leaders and key decision-makers, creating opportunities to connect client executive leadership with internal executives.
• Analyze data and market trends to identify risks, uncover opportunities, and build data-backed narratives that support negotiation and retention strategies.
• Partner with product management teams by sharing client feedback, requirements, and product enhancement suggestions.
• Champion well-being in the workplace, fostering a supportive environment where personal health and work-life balance are prioritized.

Skills

Client-facing experience

Upselling

Cross-selling

English proficiency

Analytical skills

Executive stakeholder management

Problem-solving

Independent work

Change management

Tools

CRM systems

Job description

Are you passionate about building strong strategic relationships and driving business growth? We are looking for a Client Success Manager to join our B2B team and take ownership of a portfolio of key Enterprise clients. In this role, you will play a pivotal part in delivering business results through upselling, cross-selling, and strategic contract renegotiations, while collaborating with cross-functional teams to continuously elevate the client experience. This is an exciting opportunity to join a high-growth environment in a market that is gaining strong momentum. If you are a proactive partner ready to take client success and business impact to the next level, we would love to connect with you.

Responsibilities

• Develop strategic account plans for named Enterprise clients, identifying expansion opportunities and articulating the core value proposition throughout the client lifecycle.
• Lead contract renewals, account expansions, and annual contract renegotiations to achieve portfolio growth targets.
• Build trusted relationships with HR leaders and key decision-makers, creating opportunities to connect client executive leadership with internal executives.
• Analyze data and market trends to identify risks, uncover opportunities, and build data-backed narratives that support negotiation and retention strategies.
• Partner with product management teams by sharing client feedback, requirements, and product enhancement suggestions.
• Champion well-being in the workplace, fostering a supportive environment where personal health and work-life balance are prioritized.

Mandatory Requirements

• Proven experience in a client-facing role managing large and complex Enterprise client portfolios.
• Track record of driving results through upselling and cross-selling within an existing client portfolio.
• High proficiency in English (written and spoken).
• Strong analytical skills with the ability to leverage data to guide decision-making, negotiations, and client strategy.
• Outstanding communication skills with experience engaging senior stakeholders, including Director and C-level audiences.
• Strong problem-solving ability with a knack for identifying root causes and building creative, efficient solutions.
• Ability to operate independently, managing multiple client relationships and projects concurrently with attention to detail.
• Comfort navigating change, refining operational processes, and thriving in a fast-paced business environment.

Differentials

• Prior experience working within B2B SaaS, corporate wellness, or HR Tech sectors.
• Familiarity with enterprise CRM systems and strategic account planning frameworks.
• Experience managing multi-regional or global corporate accounts.

What We Expect

We look for team members who are curious, proactive, and passionate about creating meaningful impact. We value candidates who bring enthusiasm to their work, collaborate effectively across teams, and lead by example when it comes to prioritizing personal well-being and supporting others.