Customer Succes Manager - SMB

Marathon Talent; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Marathon Talent is seeking a Customer Success Manager (SMB) to own the end-to-end journey for a portfolio of accounts in Brazil. You will build relationships with senior stakeholders and drive governance, ensuring clear agendas, follow-ups, and accountability.

You will identify expansion opportunities and collaborate with revenue leaders to execute land-and-expand motions. You will detect and mitigate risk through health indicators and adoption signals, maintaining strong CRM hygiene and

Qualificações

• Proven ability to drive renewals and expansion.
• Experience speaking with senior stakeholders.
• Strong data interpretation and ROI storytelling.
• Excellent governance, documentation, and CRM hygiene.

Responsabilidades

• Own the end-to-end customer journey for a portfolio of accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

Conhecimentos

Commercial acumen

Executive presence

Data-driven mindset

Relationship management

Risk mitigation

Multi-stakeholder leadership

Ferramentas

CRM software

Descrição da oferta de emprego

We are looking for a Customer Success Manager (SMB).

• Own the end-to-end customer journey for a portfolio of different accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
• Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
• Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.

Requirements

• Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact.
• Demonstrated executive presence, able to lead structured, outcome-driven conversations with senior stakeholders and challenge constructively when needed.
• Analytical and data-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives.
• High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability.
• Proven ability to multi-thread relationships and proactively mitigate risk well ahead of renewal cycles.
• Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision.