Program Manager, EF , Program Manager

Amazon; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Program Support Associate, where you'll play a vital role in enhancing the Seller experience within one of the fastest-growing sectors of e-commerce. This dynamic position requires a proactive individual with a strong analytical mindset who can thrive in a fast-paced, entrepreneurial environment. You'll collaborate with various internal teams to drive program objectives, improve processes, and ensure customer satisfaction. If you're ready to take ownership and make a significant impact in a rapidly evolving organization, this is the opportunity for you.

Qualificações

• 3+ years of program or project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsabilidades

• Deliver results through extensive cross-functional integration with multiple teams.
• Lead profitability initiatives for sustainable growth.

Conhecimentos

Program Management

Project Management

Data Analysis

Stakeholder Management

Problem Solving

Formação académica

Bachelor's Degree

Ferramentas

Excel (Pivot Tables, VLookUps)

SQL

Descrição da oferta de emprego

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The Program Support Associate will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world-class Seller experience in one of Amazon’s fastest growing businesses and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales, and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.

The right candidate will possess a strong bias for action to proactively pursue program objectives and an analytical mindset for finding root causes and proposing solutions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

Roles and Responsibilities:

1. Deliver results through extensive cross-functional integration with multiple Amazon internal teams.
2. Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements.
3. Lead and control profitability initiatives for sustainable growth.
4. Track the seller and business performance on a day-to-day basis.
5. Deep dive on issues and come up with solutions and processes to fix them.
6. Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up the program.
7. Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained.
8. Be organized, apt, and prompt in notifying the situation and updating the same.

BASIC QUALIFICATIONS

1. 3+ years of program or project management experience.
2. 3+ years of working cross-functionally with tech and non-tech teams experience.
3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
4. Bachelor's degree.
5. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
6. Experience defining program requirements and using data and metrics to determine improvements.

PREFERRED QUALIFICATIONS

1. 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
2. 3+ years of driving process improvements experience.
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
4. Experience building processes, project management, and schedules.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.