Production - MPS Support & Deployment Specialists

GraceMark Solutions; São Paulo; Hybrid; BRL 90,000 - 130,000; Full time

Job summary

GraceMark Solutions is seeking a skilled professional to join the MPS Support & Deployment team in a hybrid capacity. The role focuses on delivering best-in-class post-production support and strengthening the feedback loop between productions and developers to improve the MPS tools and workflows.

The ideal candidate brings 3+ years in post-production support or studio/network support, strong knowledge of Avid, Premiere, Baselight, and related tools, and the ability to operate across time zones

Qualifications

• 3+ years of experience in post-production support, vendor or studio/network support.
• Deep knowledge of content creation processes, on-set production, and post-production services.
• Proficiency with production and post-production software (Avid, Premiere, Baselight, Colorfront OSD, Autodesk PIX & Flow Capture, Aspera) and workflows (dailies, VFX pulls, conform, review and approval) with emphasis on color science.
• Command-line proficiency and basic understanding of APIs.
• Understanding of JSON, XML, CSV and storage infrastructures such as local drives, SANs and cloud storage.
• Willingness to work nights, weekends and other off-hours to support productions across time zones.

Responsibilities

• Best-in-Class Support: provide empathetic, high-trust support to unblock productions and protect creative time.
• Active Monitoring & Tool Management: monitor file transfers and system health via the global MPS dashboard and proactively identify issues.
• Dedicated Tool Support: provide deep SME for MPS tools including Footage Ingest, Media Library, Conform Pulls, and VFX Pulls.
• AI-Powered Feedback Loop: collect signals from productions to translate pain points into actionable feedback for Product and Engineering.
• Cross-Functional & Regional Collaboration: work with Product, Engineering and regional teams to prioritize bug fixes and tooling.

Skills

Post-production support

Process management

Vendor or studio support

Tools

Avid Media Composer

Adobe Premiere

Baselight

Colorfront OSD

PIX & Flow Capture

Aspera

Job description

Onsite/Remote Role: Hybrid

Ideal Start Date: Q4 2026

Ideal End Date: August Q4 2027

The Team

The team is committed to delivering exceptional content to audiences worldwide while

continuously enhancing the services, facilities, and experiences available to our filmmakers.

The MPS Support & Deployment Specialists team is a highly specialized group located

around the world. Our mission is to empower filmmakers to take full advantage of our MPS

tools through day-to-day operational support, deep domain expertise, global insights

analysis, and active involvement in the product development lifecycle. We operate on the

critical path of production, and our ultimate goal is to give creative time back to filmmakers so

they can deliver more value on screen.

Position Overview:

We are seeking a highly skilled member to join our MPS Support and Deployment team. You

will be instrumental in ensuring our tools empower filmmakers. Your core responsibilities will

center on two key areas:

• Delivering Best-in-Class Support: You will provide empathetic, domain-expert support to quickly and thoughtfully unblock productions, protecting their creative time while operating with deep regional and production context in mind. You should excel under pressure, possess exceptional client service skills, be a quick learner, and adapt swiftly to changing needs. Self-motivation and the ability to work independently or as part of a team are essential.
• Strengthening the Feedback Loop: You will act as a vital bridge between users and developers by systematically gathering and synthesizing signals from daily support interactions. By translating these pain points into actionable feedback, that helps Product and Engineering partner on addressing regressions and real world impact.

Responsibilities:

• Best-in-Class Support & Remediation: Serve as the operational front line, providing empathetic, high-trust support to quickly unblock productions and protect their creative time. You will take a holistic approach to troubleshooting, meeting users where they are to provide the right solution, not just a fast one.
• Active Monitoring & Tool Management: Monitor all Content Hub MPS automated file transfers and system health via the global MPS Operations Dashboard. You will proactively identify potential issues to remediate them before they impact titles.
• Dedicated Tool Support: Provide deep subject-matter expertise for core MPS tools, including Footage Ingest (including Auto Ingest), Media Library, Conform Pulls, and VFX Pulls, as well as tools currently under consideration like the Content Hub Automated Transcription Tool and Dailies Supported Clip Creation.
• AI-Powered Feedback Loop: Systematically collect signals from productions and day-to-day interactions.
• Cross-Functional & Regional Collaboration: Partner closely with Product and Engineering to identify and prioritize bug fixes and troubleshooting tools. You will also connect with regional Production Technology teams, utilizing your geographic location to inject deep local context, cultural insights and workflow feedback directly into

Requirements:

• Experience: 3+ years of experience in post-production support, process management at a vendor, or studio/network support. Deep knowledge of content creation processes, on-set production, and post-production services.
• Technical Proficiency: Familiarity with production and post-production software (e.g., Avid Media Composer, Adobe Premiere, FilmLight’s Baselight, Colorfront OSD, Autodesk PIX & Flow Capture and Aspera) and workflows (e.g., dailies, VFX pulls, conform processes, review and approval ), particularly their color science aspects. Also, command-line proficiency and a basic understanding of APIs and how to interact with them.
• Data & Infrastructure: Understanding of JSON, XML, CSV, and other commonly used data formats, as well as industry standards like ALE, EDL, MHL/ASC-MHL, and FDL. Familiarity with different storage infrastructures (local drives, SANs, cloud storage).
• Availability: Ability to work nights, weekends, and other off-hours as needed to support productions across time zones and around the clock.