Server Infrastructure Administrator

Keywords Studios; Brasil; Hybrid; BRL 180,000 - 260,000; Full time

Job summary

Keywords Studios is seeking a Senior Server Infrastructure Engineer to manage escalated incidents and oversee Windows and Linux server environments. You will work with VMware/Hyper‑V, automate with Ansible, and maintain CI/CD pipelines using Perforce, GitLab and Jenkins.

The role supports hybrid operations across Americas, Brazil, and Mexico, with a focus on uptime, security, and scalable infrastructure for ongoing game-related services.

Qualifications

• 4+ years in Server Infrastructure administration (Windows and Linux).
• Strong Microsoft Stack knowledge including Active Directory, GPOs, DHCP, DNS, and virtualization.
• Experience with virtualization and storage architectures; hands-on hardware provisioning.

Responsibilities

• Manage escalated incidents within SLAs and act as expert support for Windows and Linux servers.
• Handle vendor interactions and participate in Problem management processes.
• Deliver and administer highly available server landscapes, both on‑premise and in the Cloud.

Skills

Windows Server

Linux Server

Active Directory

GPO

VMware

Hyper-V

Ansible

Perforce

GitLab

Jenkins

Education

Bachelor's degree in a relevant technical field

Tools

Dell iDRAC

HP iLO

Synology NAS

Veeam

Commvault

Job description

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the "go to" provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. Keywords is trusted and relied upon by many of the world's leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way. www.keywordsstudios.com

Main Responsibilities

• Ensure that all escalated incidents are handled within SLAs
• Act as expert support for Windows and Linux server related incidents, managing daily tasks and workflows efficiently within ServiceNow (SN)
• Manage problem resolution with third‑party vendors and participate in Problem management processes
• Support company server infrastructure (Windows and 30% Linux) on‑premise and in a Cloud
• Provide operational administration for highly available server landscapes, including storage servers and server hardware lifecycle management (specifically Dell, HP, and Synology NAS)
• Support MS Active Directory, design Group Policies (GPO), and manage DHCP and DNS services
• Deliver new services according to business requirements
• Participate in and lead server infrastructure projects, ensuring that existing studios are brought to the latest infrastructure standards. Provide administration for virtualization environments (VMware and Hyper‑V)
• Administer, maintain, and optimize version control and CI/CD infrastructure, specifically Perforce servers, GitLab, and Jenkins, ensuring high availability for development teams
• Implement infrastructure automation and configuration management using Ansible to streamline server provisioning and routine maintenance tasks
• Identify opportunities for process improvement and efficiency enhancements
• Create and maintain technical documentation on all system designs, configurations, and troubleshooting procedures

Requirements

• Bachelor's degree in a relevant technical field or equivalent experience
• Strong technical background with 4+ years' experience in Server Infrastructure administration (Windows and Linux)
• Very strong technical knowledge of the Microsoft Stack, Active Directory, GPOs, DHCP, DNS, as well as virtualization platforms (VMware, Hyper‑V)
• Solid understanding of Linux server administration (approx. 30% of the role): Familiarity with major distributions (e.g., Ubuntu, RHEL), basic Bash or Python scripting, and command‑line troubleshooting
• Hands‑on experience with server hardware provisioning and out‑of‑band management (Dell iDRAC, HP iLO)
• Strong technical knowledge of storage architectures (SAN/NAS, specifically Synology) and network storage protocols (iSCSI, NFS, SMB/CIFS)
• Practical experience with Data Backup and Disaster Recovery solutions, specifically Veeam and Commvault
• Experience managing daily IT operations, incidents, and requests using ServiceNow (SN)
• Hands‑on experience with infrastructure automation and configuration management tools, specifically Ansible
• Experience administering and maintaining version control and CI/CD systems, with a strong focus on Perforce, GitLab, and Jenkins. Strong understanding of Infrastructure change management
• Exceptional communication and presentation skills, with the ability to articulate technical concepts to non‑technical audiences
• Strong analytical and problem‑solving skills, with the ability to translate business needs into technical requirements and identify/resolve complex IT infrastructure issues
• Strong decision‑making skills and an understanding of gaming industry dynamics and trends, with a passion for gaming
• Availability to travel if needed

Benefits

Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

Note to Recruitment Agencies

Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre‑existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.

Privacy Notice

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas, Brazil, Mexico

Area of Work: IT & Infosec

Service: Support Services

Employment Type: Full Time, Permanent

Working Pattern: Hybrid