Product Support Engineer

Jobgether; Brasil; Híbrido; BRL 60 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dynamic SaaS

B2B exposure

Mobile marketing

Cross-functional teamwork

Career growth

Inclusive culture

Resumo da oferta

Jobgether seeks a Product Support Engineer based in Brazil to assist B2B clients and partners in a fast-paced SaaS environment. You will investigate complex product issues, perform research and debugging, and communicate solutions clearly to both technical and non-technical stakeholders.

You will collaborate with Support, Product, and Engineering teams to identify recurring challenges, contribute to product improvements, and advocate for customers.

Qualificações

• 3–5 years in Technical Support, QA, or related technical role.
• Bachelor’s or equivalent degree in a technical field (e.g., B.E., BCA, MCA).
• Fluent English communication, written and verbal; ability to explain complex tech clearly.

Responsabilidades

• Act as the first point of contact for clients and partners, troubleshooting issues and escalating complex cases when necessary.
• Research, investigate, debug, and resolve technical customer issues through structured problem-solving.
• Provide clear, concise technical explanations to both technical and non-technical stakeholders.
• Collaborate with Support, Product, and Engineering to investigate recurring issues and drive product improvements.
• Represent customer needs within the product organization to influence development.
• Develop expertise in mobile marketing concepts, product functionality, and support processes.
• Manage multiple requests simultaneously with accuracy and high service level.
• Contribute to continuous improvement of customer support practices and capabilities.

Conhecimentos

Customer support

Technical troubleshooting

English fluency

Communication

Time management

Multitasking

Teamwork

Problem solving

Formação académica

Bachelor’s or equivalent in a technical field

Ferramentas

QA testing

Descrição da oferta de emprego

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Engineer based in Brazil.

This is a customer-focused technical role supporting B2B clients and partners across a fast-paced SaaS environment.

You will investigate complex product issues, perform technical research and debugging, and drive problems toward resolution.

The role combines strong technical aptitude with clear communication across both technical and non-technical audiences.

You will collaborate closely with Support, Product, and Engineering teams to improve the customer experience and product offering.

As a customer advocate, you will help identify recurring challenges and provide valuable insights to product teams.

The position also offers the opportunity to develop deep expertise in mobile marketing technology and SaaS products.

It is well suited to an independent, service-oriented professional who enjoys solving problems and working in a dynamic environment.

Accountabilities

• Act as the first point of contact for clients and partners, troubleshooting issues and escalating complex cases when necessary.
• Research, investigate, debug, and resolve technical customer issues through structured problem-solving.
• Provide clear, concise technical explanations and communicate solutions effectively to both technical and non-technical stakeholders.
• Collaborate with Support, Product, and Engineering teams to investigate recurring issues and contribute to product improvements.
• Represent customer needs and feedback within the product organization, helping ensure customer perspectives influence product development.
• Develop strong expertise in mobile marketing concepts, product functionality, and technical support processes.
• Manage multiple customer requests simultaneously while maintaining accuracy, responsiveness, and a high level of service.
• Contribute to the continuous improvement and development of customer support practices, processes, and capabilities.

Requirements

• 3–5 years of professional experience in Technical Support, QA, or a closely related technical role.
• Bachelor’s or equivalent degree in a relevant technical field, such as B.E., BCA, or MCA.
• Fluent English communication skills, both written and verbal.
• Ability to write concise, accurate technical explanations in English.
• Experience communicating effectively with both technical and non-technical audiences.
• Previous experience in a B2B SaaS environment is an advantage.
• Strong troubleshooting, analytical, research, and debugging abilities.
• Service-oriented mindset with a genuine focus on customer satisfaction.
• Strong organizational and time-management skills, with the ability to prioritize effectively in a high-volume environment.
• Ability to multitask, work independently, and take ownership of issues through resolution.
• Comfortable working in a fast-paced, innovative environment requiring energy, urgency, adaptability, and sound decision-making.
• Strong teamwork, communication, and presentation skills, with a proactive and self-directed approach to learning.

Benefits

• Opportunity to work in a dynamic and innovative SaaS environment.
• Exposure to B2B customers, partners, product development, and engineering teams.
• Opportunity to build specialized expertise in mobile marketing technology and product support.
• Professional growth through hands-on technical problem-solving and cross-functional collaboration.
• Opportunity to contribute directly to product improvements and customer experience initiatives.
• Inclusive environment that values diverse perspectives and individual contributions.