Technical Support Specialist

Base.com Brazil; Curitiba; Híbrido; BRL 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible benefit card

Independence in product development

Long-term cooperation

Work with a rapidly growing organization

Resumo da oferta

A leading e-commerce technology platform is searching for a Technical Support Specialist based in Curitiba. The ideal candidate will have at least 2 years of experience in technical support for SaaS or ERP platforms and possess excellent communication skills. Offering a hybrid work model with 3 days per week in the office, this position emphasizes a growth mindset and the ability to work independently in a remote environment. Join a rapidly growing organization to make an impact!

Qualificações

• Minimum 2 years in technical support for e-commerce SaaS or ERP platforms.
• Ability to master new digital tools and technologies easily.
• High level of accuracy and attention to detail required.
• Proactive approach to continuous learning and development.
• Excellent interpersonal and communication skills needed.
• Highly organized for a remote working environment.
• Proficiency in English (minimum B2) necessary.

Responsabilidades

• First point of contact for customer troubleshooting.
• Ensure high satisfaction by guiding users through product features.
• Own technical documentation and reporting processes.
• Diagnose and resolve user-reported issues efficiently.
• Collaborate with technical teams to fix complex bugs.
• Develop and update the global Knowledge Base and technical blog.
• Conduct remote meetings and participate in e-commerce events.

Conhecimentos

Technical support experience

Fast learner

Attention to detail

Proactive mindset

Excellent communication

Remote work organization

English proficiency (B2)

Descrição da oferta de emprego

Overview

At Base, our mission is to empower entrepreneurs to succeed in the global e-commerce landscape. We provide a technology platform that revolutionizes their online sales operations.

Our international team, spanning from Europe to the Americas, delivers a comprehensive, all-in-one solution to thousands of merchants worldwide. We offer seamless integrations with industry leaders!

However, we are more than just a technology company. We are one of the fastest-scaling platforms in the sector, having achieved 15x growth over the past three years. We cultivate a culture where tangible impact and collaboration are paramount, with our team being the driving force behind our innovation.

If you are driven to shape the future of global e-commerce, we invite you to apply. Your opportunity awaits.

Qualifications

• Experience: Minimum 2 years in technical support for e-commerce SaaS or ERP platforms or working at the ecommerce
• Technical Agility: Fast learner with a natural ability to master new digital tools and technologies.
• Precision: High level of accuracy and strong attention to detail.
• Growth Mindset: Proactive approach to continuous learning and professional development.
• Communication: Excellent interpersonal and communication skills (both internal and client-facing).
• Remote Work Mastery: Highly organized and self-disciplined in a fully remote environment.
• Language: English proficiency (minimum B2) for effective collaboration with global teams.

Key Tasks

• Technical Support: Acting as the first point of contact (1st line) for customer troubleshooting.
• Customer Success: Ensuring high satisfaction levels by guiding users through our product’s features and services.
• Reporting: Full ownership of technical documentation and reporting processes.
• Problem Solving: Diagnosing and resolving user-reported issues efficiently.
• Cross-team Collaboration: Working closely with technical teams to escalate and fix complex bugs.
• Content Creation: Developing and updating the global Knowledge Base and technical blog.
• Client Engagement: Conducting remote meetings and representing the company at key e-commerce industry events.

• own product - we decide how we want to develop
• joining an organization in a phase of rapid growth
• a lot of independence
• long-term cooperation
• Caju - Flexible benefit card

Work model

• Hybrid Schedule: 3 days per week at our Curitiba office. Note: This position is open exclusively to local residents of Curitiba.