Technical Support Engineer 1 - Sao Paulo

United States Digital Space LLC; São Paulo; Presencial; BRL 35 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best-in-breed onboarding

Generous global benefits

New hire stock equity (RSUs)

Continuous professional development

Resumo da oferta

United States Digital Space LLC is looking for a Technical Solutions team member in São Paulo, Brazil. You will engage with customers through various channels to resolve technical support requests while contributing to their understanding of the product.

This role involves working from the office 3 - 5 days a week, where you'll collaborate with a diverse team and participated in product conversations based on client feedback. The company offers generous global benefits and an inclusive environment.

Qualificações

• Self-motivated, detail-attentive, and a desire for continuous learning.
• Active contribution to open-source projects and the Engineering Community.
• Able to work a rotating schedule that requires weekend availability.

Responsabilidades

• Engage and resolve technical support requests for customers.
• Reproduce technical issues and dive into client integrations.
• Lead product demos for customers.

Conhecimentos

Computer Science / Engineering major or Bootcamp graduate

Critical thinking and client-centric approach

Programming experience

Basic knowledge of Linux

Effective communication

Descrição da oferta de emprego

We are the company's in-house product experts. The Technical Solutions team enables the company's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to the company.

At the company, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into the company’s 600+ integrations
• Become demo certified and lead a product demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more of the company product area(s)
• Work from the company office 3 - 5 days per week

Who You Are

• A Computer Science / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

The company values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with the company.

Equal Opportunity

The company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.