PRADA Department Manager

Prada Group; Macau; Presencial; BRL 55 000 - 85 000; Tempo integral

Resumo da oferta

Prada Group in Brazil is seeking a Company Brand Ambassador responsible for achieving sales targets and maintaining exceptional customer service standards. The role involves driving team performance and fostering client loyalty through effective engagement strategies.

The ideal candidate will have strong leadership skills, a passion for luxury products, and fluency in English and Mandarin. Training and inspiring the sales staff while analyzing business performance are key components of this role.

Qualificações

• Fluent in English and Mandarin.
• Passionate about luxury and fashion.
• Detail-oriented and organized.

Responsabilidades

• Ensure exceptional customer service and satisfaction.
• Drive the team to exceed sales targets and KPIs.
• Train and inspire sales staff on product knowledge.
• Analyze department performance and define actions.
• Guarantee effective visual presentation of the department.

Conhecimentos

Customer service approach

Team leadership

Business knowledge

Problem solving

Detail-oriented

Formação académica

Business/Retail Management degree or equivalent

Descrição da oferta de emprego

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Job Purpose

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned. To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

Responsibilities

Business

• Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
• Analyze the department performance and define the actions required for achieving the business objectives.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.
• Be constantly up-to-date on market trend and share insights with relevant functions.
• Foster the ecommerce channel development.

Customer

• Ensure high levels of customer satisfaction through excellent service.
• Strengthen customer loyalty by engaging and supporting the sales team in clienteling activities and gains new local customers to grow department sales.

Team

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
• Identify high potential collaborators for internal development opportunities.
• Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.

Retail

• Guarantee an in-depth product knowledge within the department, working with the relevant functions to support product/ collection training needs.
• Provide feedback and focused suggestions on department needs to the Store Manager.
• Guarantee the visual presentation of his/her department.
• Ensure effective and efficient back-of-house organization for the department and is responsible for the protection of the company’s assets as well as the staff grooming standards to be ensured.

Knowledge And Skills

• Passion and knowledge of the managed product category
• Business driven
• Team player with the ability to lead and influence peers
• Strong customer service approach
• Natural ability to serve our client
• Confident, enthusiastic and positive
• Problem solving
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art and design
• Fluent English and Mandarin

Equal Opportunity Employer

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.