Loro Piana - Client Advisor, Brazil

Loro Piana; São Paulo; Presencial; BRL 78 000 - 123 000; Tempo integral

Resumo da oferta

Loro Piana is seeking a Client Advisor to join our store in São Paulo. As a client advisor, you will drive sales growth, deliver exceptional service to clients, and build lasting relationships while upholding the Loro Piana standards.

The role requires 3+ years in luxury retail, strong product knowledge, proficiency in MS Office and SAP, teamwork, and a passion for elevating the shopping experience. You will collaborate with the team to maintain displays and support store goals.

Qualificações

• 3+ years of sales experience in luxury retail.
• Proficient in Microsoft Office and SAP.
• Excellent customer service, teamwork, and problem-solving skills.

Responsabilidades

• Exceed personal sales goals and ensure growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate product knowledge to facilitate the sales process.
• Collaborate with team members to ensure a seamless shopping experience for clients and contribute to store success.
• Cultivate and maintain client relationships with follow-ups and after-sales support.
• Collect and update client information to enhance future interactions and tailor services.
• Promote products and provide personalized assistance to drive sales growth.
• Oversee store displays to align with visual merchandising guidelines.
• Collaborate with leadership to execute plans improving sales performance.
• Identify opportunities for sales growth and operational efficiency.
• Role model company values.

Conhecimentos

Sales experience

Microsoft Office

SAP

Customer service

Teamwork

Problem solving

Descrição da oferta de emprego

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking a Client Advisor to join our team at Loro Piana. As a client advisor, you will play a crucial role in the overall success of the store by driving sales growth and delivering exceptional service to our clients. Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to the success of key business objectives.

Job Responsibilities

Key Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.
• Role model company values

Profile

Skills And Abilities Required

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.