Client Advisor - Pátio Batel, Curitiba

Moncler; Curitiba; Presencial; BRL 42 000 - 66 000; Tempo integral

Resumo da oferta

Moncler Curitiba is seeking a Client Advisor to embody the Brand Promise and deliver exceptional client experiences in a luxury environment. You will welcome clients, uncover needs, and guide them across the brand while contributing to sales and store goals.

You will build lasting client relationships, proactively reach out to clients, support visual merchandising and training, and collaborate with the team to maintain brand standards.

Qualificações

• Minimum 2 years of retail experience, preferably luxury.
• Excellent interpersonal and communication skills.
• Client-centric mindset with strong presentation.
• English proficiency required; additional languages welcome.

Responsabilidades

• Welcome every client and provide exceptional service per Moncler standards.
• Develop long-lasting client relationships through proactive conversation.
• Drive sales and KPIs while maintaining brand standards.
• Collaborate with operations and store leadership on inventory, merchandising and training.

Conhecimentos

Team player

Interpersonal skills

Client-centric

Fashion-forward

Professional presentation

Punctual

Flexible

English proficiency

Ferramentas

MS Word

MS Excel

Outlook

Descrição da oferta de emprego

Overview

The Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

Your Impact

As a Client Advisor, you will have a direct impact on client satisfaction, sales performance, and store operations. Your core responsibilities are detailed below:

Team

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Contribute to and maintain a positive and collaborative work environment.

Client

• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long‑lasting client relationships through engaging conversation and active clientele management.
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients.

Business

• Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT, Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
• Learn and master Brand and product knowledge.

Operations

• Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.
• Respect Moncler Brand standards in terms of grooming and behavior.

Qualifications

Education

• N/A

Work Experience

• Minimum 2 years of retail experience, preferably in a luxury environment.
• In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.

Special Skills And Personal Attributes

• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing with all clients, employees, and management.
• Dependable, punctual, and flexible.
• Ability to communicate in English required (written and verbal), additional languages preferred, but not required (Spanish, Mandarin, Cantonese, or Korean).
• Technologically savvy with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Additional Information

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.