Counter Manager Counter Manager

The Estée Lauder Companies Inc.; Brasília; Presencial; BRL 45 000 - 65 000; Tempo integral

Resumo da oferta

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates, driving sales, service and store operations. You will recruit and retain customers through strategic in-store events, relationship management and strong leadership.

This role offers growth in prestige beauty and a path to higher management. Candidates should bring proven leadership and communication skills, a track record in retail, and the ability to plan and execute agile

Qualificações

• Proven leadership and coaching abilities in a fast-paced retail setting.
• Ability to develop and execute store-level business plans and sales targets.
• Strong customer service focus with excellent interpersonal skills.
• Experience in recruiting, training and developing sales teams in a prestige environment.
• Proactive in delivering in-store events and customer relationship management.

Responsabilidades

• Lead, coach and develop Sales Associates to achieve sales and service targets.
• Execute agile business plans to recruit and retain customers through events and CRM.
• Oversee store operations and enhance customer experience with effective leadership.
• Collaborate with regional teams to drive performance and share best practices.

Conhecimentos

Leadership

Coaching

Customer service

Team leadership

Results driven

Business planning

Interpersonal skills

Attention to detail

Formação académica

Experience in retail management

Ferramentas

Microsoft Excel

Email systems

Descrição da oferta de emprego

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses Others' Development Needs And Bolsters Their Abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel