Junior Customer Relationship Analyst

Jobtailor; Barueri; Presencial; BRL 48 000 - 72 000; Tempo integral

Resumo da oferta

Jobtailor in Alphaville, Barueri, SP is seeking a seasoned Customer Service / Account Management professional to manage daily servicing of strategic accounts, acting as the primary contact with agile and efficient delivery.

You will ensure SLA compliance, provide consultative support, document interactions in the CRM, identify improvement opportunities, and help retain high-value clients through proactive problem-solving.

Qualificações

• Proven experience in Customer Service, Support, or Customer Experience (CX).
• Excellent written and verbal communication, empathy, and analytical skills.
• Proactive, organized, and solution-oriented profile.
• Enrollment in or completion of a Bachelor's degree in Business Administration, Technology, Engineering, or related fields.
• Availability to work in a hybrid model at the headquarters in Alphaville — Barueri, SP.

Responsabilidades

• Manage the daily servicing of strategic accounts, acting as the primary point of contact in an agile and efficient manner.
• Ensure strict compliance with and strive to exceed agreed deadlines (SLAs).
• Provide consultative support and propose customized solutions.
• Record interactions in the CRM and identify opportunities for process improvement.
• Identify operational bottlenecks and elevate complex issues to management.
• Understand client needs, optimize operational routines, and ensure satisfaction and retention of high-value accounts.

Conhecimentos

Customer Service Experience

CRM Proficiency

Analytical Skills

Communication Skills

Formação académica

Bachelor's degree in Business Administration, Technology, Engineering, or related fields

Ferramentas

CRM Systems

Descrição da oferta de emprego

• Manage the daily servicing of strategic accounts, acting as the primary point of contact in an agile and efficient manner
• Ensure strict compliance with and strive to exceed agreed deadlines (SLAs)
• Provide consultative support and propose customized solutions
• Record interactions in the CRM and identify opportunities for process improvement
• Identify operational bottlenecks and elevate complex issues to management
• Understand client needs, optimize operational routines, and ensure satisfaction and retention of high-value accounts

Requirements

• Proven experience in Customer Service, Support, or Customer Experience (CX)
• Excellent written and verbal communication, empathy, and analytical skills
• Proactive, organized, and solution-oriented profile
• Enrollment in or completion of a Bachelor's degree in Business Administration, Technology, Engineering, or related fields
• Availability to work in a hybrid model at the headquarters in Alphaville — Barueri, SP

Core Competencies

Demonstrates expertise in managing strategic accounts with a focus on customer service excellence, compliance with SLAs, and process optimization. Proficient in utilizing CRM systems to enhance client interactions and identify improvement opportunities.

Highest-signal resume keywords

• Customer Service Experience
• CRM Proficiency
• Analytical Skills
• Communication Skills
• Bachelor's Degree in Business Administration

ATS Optimization Keywords

Soft Skills

• Empathy
• Proactive
• Organized
• Solution-Oriented

Industry Keywords

• Customer Experience
• Operational Bottlenecks
• Process Improvement
• Client Needs
• High-Value Accounts