Operations Manager, LATAM

Uber; Região Geográfica Intermediária de São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uber is seeking an Operations Manager for the Financial Business Group to drive the operations of lending and financing products. This role involves overseeing workflows, analyzing performance, and partnering with stakeholders to enhance product delivery. Ideal candidates will have strong analytical skills, CRM experience, and a proactive problem-solving approach.

Qualificações

• Minimum 3 years of experience in operations or project/program management.
• English proficiency required.
• Hands-on experience with CRM platforms.

Responsabilidades

• Support the operations of lending products during launch and growth phases.
• Analyze product and campaign performance and recommend improvements.
• Manage cross-functional initiatives and coordinate with various teams.

Conhecimentos

Problem-solving

Analytical thinking

Data-driven decision-making

Communication

Descrição da oferta de emprego

About the Role

As an Operations Manager in the Financial Business Group, you will play a key role in scaling the operations of our lending and financing products across both launch and growth phases. By overseeing existing initiatives, analyzing performance data, and executing CRM campaigns, you will directly contribute to driving product adoption, improving financial access for earners, and accelerating business growth. Your work will involve managing end-to-end operational workflows and collaborating closely with internal stakeholders and external partners—enabling you to shape how Uber delivers impactful, scalable financial solutions.

What you'll do:

1. Support the operations of Uber’s lending and financing products across both launch and growth phases
2. Partner with Uber’s CRM team to plan, execute, and manage the lifecycle of targeted campaigns that drive awareness, adoption, and retention
3. Analyze product and campaign performance, generate insights, and recommend improvements
4. Manage cross-functional initiatives by coordinating with teams across product, marketing, legal, and support
5. Track project timelines, define milestones, and drive execution across stakeholders
6. Own operational workflows, process improvements, and issue resolution to enhance product delivery

What you'll need:

1. Minimum 3 years of experience in operations, product, strategy, or project/program management
2. English proficiency
3. Strong problem-solving mindset with a proactive approach to operational challenges
4. Hands-on experience with CRM platforms and campaign execution
5. Data-driven decision-maker with strong analytical and critical thinking skills
6. Developed communication and presentation abilities
7. Proven ability to manage project timelines by structuring initiatives into clear stages, defining milestones, and coordinating cross-functional stakeholders
8. SQL is required
9. Comfortable working both independently and collaboratively in fast-paced environments

Bonus Points if:

1. Experience or familiarity within financial services particularly in lending or credit products is a plus (e.g., loans, credit solutions).

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].