Operations Manager, External Fulfillment

Amazon; São Paulo; Presencial; BRL 80.000 - 150.000; Tempo integral

Resumo da oferta

Uma empresa inovadora está em busca de um Gerente de Operações para liderar a equipe de Fulfillment Externo. Neste papel dinâmico, você será responsável por definir metas operacionais e impulsionar a produtividade dos vendedores. Você trabalhará em um ambiente colaborativo, onde terá a oportunidade de influenciar estratégias e melhorar a experiência de clientes e parceiros. Se você é apaixonado por desafios e busca um ambiente que valoriza o crescimento e a excelência operacional, esta é a oportunidade perfeita para você fazer a diferença e deixar sua marca em uma equipe de alto desempenho.

Qualificações

• Bacharelado e experiência em operações são essenciais.
• Habilidade em liderar equipes e gerenciar KPIs.

Responsabilidades

• Definir metas anuais e inspecionar métricas para alcançar resultados.
• Coaching da equipe e remoção de bloqueios para atingir objetivos.

Conhecimentos

Gestão de Operações

Liderança de Equipe

Análise de KPIs

Comunicação em Inglês Avançado

Formação académica

Bacharelado

Ferramentas

SQL

Descrição da oferta de emprego

Operations Manager, External Fulfillment

The Central Operations Manager is the leader of the centralized operational support team of External Fulfillment (EF). This person is responsible for: i) defining operational metrics goals, ii) driving sellers to meet these goals, iii) leading business reviews, iv) leading initiatives to improve seller productivity and operational excellence, v) solving blockers for scaling, vi) creating and iterating mechanisms, and vii) benchmarking best practices with other countries. The Ops Manager leads a team that contacts partners' premises to inspect the operational procedures and controls, inventory, and resources dedicated to Amazon. This team also coaches our partners to improve productivity, reduce errors, and invest to support growth.

Key job responsibilities

1. Defining annual goals for the key metrics;
2. Inspecting metrics and leading actions to bridge gaps;
3. Providing direction for your team;
4. Influencing external fulfillment business team and transportation team shaping strategies to improve speed, reduce cost to serve, and reduce defects;
5. Planning headcount to support growth;
6. Coaching your team;
7. Obtaining resources and removing blockers to accomplishing goals.

A day in the life

You will connect with your team, define priorities, shadow them on partners' visits, participate in business reviews with different audiences, manage competing priorities, solve problems, contribute to projects and improvement actions, inspect KPIs and dive deep into defects, write documents, and meet with peer teams from other countries.

About the team

This position is part of External Fulfillment Operations team, has six direct reports and five peers. Our team has the highest Connections scores of Operations for three years straight. We work hard, have fun, and are making history by scaling our work at a fast pace while improving our metrics year over year. We are passionate about challenges and opportunities to improve customer, seller, and vendor experience.

BASIC QUALIFICATIONS

• Bachelor's degree;
• Advanced English;
• Experience in Operations;
• Experience in leading people;
• Ability to manage through KPIs.

PREFERRED QUALIFICATIONS

• Intermediate knowledge of SQL being capable of running and writing simple queries;
• Experience managing an operations facility (FC, sort center, last mile station).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.