Commerce - Moderation Strategy Operations Program Manager

TikTok; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative firm is seeking a Moderation Strategy Operations Program Manager to enhance the quality of moderation across its platform. This role involves strategic planning, quality assurance, and project management, working closely with cross-functional teams to analyze data and implement effective moderation strategies. The ideal candidate will have a strong background in e-commerce and project management, along with excellent analytical and communication skills. Join a dynamic team dedicated to building a safe and trustworthy marketplace, where creativity and user experience are at the forefront of operations.

Serviços

Flexible working hours

Health insurance

Remote work options

Professional development opportunities

Employee discounts

Qualificações

• 5+ years of experience in e-commerce, online safety, or quality analysis.
• Strong analytical skills to interpret complex data sets.

Responsabilidades

• Develop and execute strategies to enhance moderation quality.
• Analyze data to identify trends and improve service delivery.

Conhecimentos

E-commerce

Project Management

Data Analysis

Quality Assurance

Communication

Formação académica

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations

Bachelor’s degree in Project Management

Ferramentas

Quality Management Tools

Descrição da oferta de emprego

Commerce - Moderation Strategy Operations Program Manager

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Commerce - Moderation Strategy Operations Program Manager

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Join to apply for the Commerce - Moderation Strategy Operations Program Manager role at TikTok

Responsibilities

About the Team:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners and creators. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

As the Moderation Strategy Operations Program Manager, you will be responsible for developing and implementing strategies to ensure high-quality moderation across our platform. This role combines strategic planning, quality assurance, and project management to optimize moderation processes, enhance policy implementation, and improve overall service delivery. You will work closely with cross-functional teams to analyze data, identify trends, and implement action plans that elevate moderation quality and user experience.

Responsibilities:

• Develop and execute strategies to enhance moderation quality and policy effectiveness. Utilize quality management tools to identify and address inefficiencies in moderation policies.
• Lead efforts to ensure high-quality moderation delivery by working with BPO partners and conducting risk inspections.
• Collaborate with QA market leaders and local teams to refine moderation processes and policies.
• Analyze complex data sets to identify trends, assess performance, and provide actionable insights. Validate and implement rejection labels and manage moderation penalties based on data analysis.
• Deeply understand and manage Partner, Listing, Content, and/or Intellectual Property Rights moderation guidelines. Collaborate with policy teams to develop and refine quality inspection standards and moderation strategies.
• Initiate, lead, and guide small to medium-scale projects aimed at enhancing moderation efficiency and quality. Participate in large-scale projects to identify opportunities for improvement and provide business requirements (BRDs).
• Work closely with Product Managers, Engineers, Legal teams, Customer Support, and other stakeholders to align moderation strategies with platform features and policies. Develop training materials and support moderation teams.
• Conduct risk assessments and develop action plans to mitigate identified risks. Ensure that moderation practices comply with local regulations and industry standards.
  
  

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Operations, Project Management, or a related field.
• Proficiency in English and Portuguese is required for the role.
• 5+ years of hands-on experience in e-commerce, online safety, quality analysis, or a related field. Proven experience in program or project management roles.
• Strong analytical skills with the ability to interpret complex data sets and trends.
• Excellent coordination and communication skills across multiple cross-functional teams.
  
  

Preferred Qualifications:

• Deep understanding of moderation guidelines and strategies, including intellectual property rights and content policies.
• Experience with quality management tools and risk assessment methodologies.
• Familiarity with e-commerce compliance requirements and internet governance management.
• Ability to work independently and lead projects effectively.
• Advanced degree or certifications in project management or quality assurance is a plus.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
• Strategic thinker with a proactive approach to problem-solving.
  
  

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Entertainment Providers

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