Commerce - Anti-fraud Investigations and Operations Program Manager

TikTok; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An innovative firm seeks a passionate Anti-fraud Investigations and Operations Program Manager to enhance the safety of its marketplace. In this pivotal role, you'll analyze fraud patterns, collaborate with diverse teams, and implement strategies to prevent fraudulent activities. Your expertise will help protect users and partners alike, ensuring a secure and trustworthy environment. Join a dynamic team where your insights will drive impactful changes and foster a culture of integrity and innovation. This is a unique opportunity to contribute to a cutting-edge platform that values creativity and community engagement.

Qualificações

• 3+ years in fraud operations and investigations, preferably in Brazilian e-commerce.
• Detail-oriented with strong analytical and project management skills.

Responsabilidades

• Analyze suspicious behavior and fraudulent transactions to protect platform integrity.
• Collaborate with cross-functional teams to mitigate fraudulent activities.

Conhecimentos

Fraud Investigation

Analytical Skills

Project Management

SQL

Python

Bilingual (English/Portuguese)

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Commerce - Anti-fraud Investigations and Operations Program Manager

Join to apply for the Commerce - Anti-fraud Investigations and Operations Program Manager role at TikTok

Commerce - Anti-fraud Investigations and Operations Program Manager

2 weeks ago Be among the first 25 applicants

Join to apply for the Commerce - Anti-fraud Investigations and Operations Program Manager role at TikTok

Get AI-powered advice on this job and more exclusive features.

Responsibilities

About the Team:

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users but also partners and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.

As the Anti-fraud Investigations and Operations Program Manager, you will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller business-creator affiliation.

Responsibilities:

• Conduct and analyze suspicious behavior, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
• Identify vulnerabilities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity
• Respond to escalations, and manage the incident until the case is resolved.
• Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
• Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.
• Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;
• Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
• Perform other ad-hoc tasks related to fraud operations.
• Expect 10~20% of travel as needed.
  
  

Qualifications

Minimum Qualifications:

• 3+ years of professional experience in operations, and investigations related to fraud and payment abuse (chargebacks) in Brazil, Brazilian e-commerce experience preferred.
• Detail-oriented, highly analytical, and strong project management skills.
• Strong ability to gather information from various online sources and community groups.
• Capacity to draw actionable insights from datasets; knowledge of SQL. Python, or equivalent is a plus.
• Proficiency in English and Portuguese is required for the role.
  
  

Preferred Qualifications:

• Ability to understand opposing points of view on highly complex issues.
  
  

*Please submit resumes in English*

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at TikTok by 2x

Operations Program Manager, Ops Integration

Senior Program Manager - Fleet Expansion, Global Fleet and Products

Latam Technical Program Manager, Kuiper Consumer Services

Program Manager, Payments BR, Payments Business Operations

Sr Program Manager Speed BR, External Fulfillment Latam

Manager Marketplace Operations | Diversity Hiring: Women, Black, Indigenous,LGBTQIA+&PWD

Technical Program Manager III, Submarine Cable Deployment, Cloud Networking

Sr. Technical Program Manager (Vaga afirmativa exclusiva para mulheres), INTech LATAM

Senior Program Manager Physical Security , INTL S&LP

LatAm Sales Operations & Scaled Support Manager

Senior Revenue Operations Manager, LATAM

Manager, Field Operations, PLK, LAC South

Inside Sales Delivery Operations Sr Manager

Tech Manager - Digital Operations | ITOps (Gerente I, Infraestrutura de TI)

Senior Risk Manager Dangerous Goods Brazil, Operations Compliance

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.