Operations Manager

DiDi Chuxing; São Paulo; Presencial; BRL 50.000 - 100.000; Tempo integral

Resumo da oferta

Uma empresa inovadora busca um Gerente de Operações para impulsionar o crescimento de sua base de comerciantes. O candidato ideal é analítico e orientado a resultados, capaz de usar insights de dados para melhorar o desempenho dos parceiros. Você trabalhará em estreita colaboração com equipes multifuncionais para desenvolver e implementar iniciativas estratégicas que melhorem a qualidade do fornecimento de comerciantes e promovam um crescimento sustentável. Se você é apaixonado por desafios e deseja fazer a diferença, esta é a oportunidade perfeita para você.

Qualificações

• Mínimo de 3 anos de experiência na indústria O2O/E-commerce.
• Fluência em inglês e português é essencial.

Responsabilidades

• Participar da formulação de estratégias operacionais e análise de leads.
• Coordenar com equipes de desenvolvimento de negócios e produto.

Conhecimentos

Análise de dados

Pensamento crítico

Resolução de problemas

Trabalho em equipe

Comunicação

Formação académica

Bacharelado

Descrição da oferta de emprego

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About the team/role

We are looking for an Operations Manager to drive the growth and success of our merchant base. The ideal candidate is analytical, results-driven, and experienced in leveraging data insights to enhance partners performance. You will work closely with cross-functional teams to develop and implement strategic initiatives that improve merchant supply quality and drive sustainable growth.

In this role, you'll be...

• Participate in operation strategy making, including but not limited to leads analysis, merchant segmentation and prioritization, performance improvement, etc.;
• Understand local market and competition landscape, through robust analysis and data insight to provide sustainable B2B operations strategies;
• Coordinate with business development team, product team and other stakeholders to implement various strategic projects and improve platform merchant supply quality continuously.

We're eager to be in touch because you have...

• Bachelor degree or above, with minimum 3 years relevant experience in O2O / E-commerce industry;
• Critical and structured thinking, data sensitive, able to diagnose and solve problems in a practical and efficient way;
• Integrity, open-minded, self-motivated. Able to adapt to fast-paced working environment. A good team player.
• Fluent in English and Portuguese.

You'll love working at DiDi because...

We create user value. We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven. We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration. Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity. Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth. We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion. Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are. We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).