Operations Manager

Evolution Gaming Limited; São Paulo; Presencial; BRL 60.000 - 100.000; Tempo integral

Resumo da oferta

An established industry player is set to launch its first studio in São Paulo, Brazil, and is seeking an experienced Operations Manager to spearhead this exciting venture. This role offers a unique opportunity to build and optimize operations from the ground up in a fast-paced environment. The ideal candidate will lead teams to achieve excellence in service and productivity, while fostering a culture of continuous improvement. With a focus on strategic planning and operational efficiency, this position promises professional growth and the chance to make a significant impact in a dynamic organization. If you're passionate about driving results and leading teams, this opportunity is perfect for you.

Serviços

Competitive remuneration package

Professional development opportunities

Hands-on experience in a key role

Qualificações

• 3+ years of experience in service/operations management with team leadership.
• Excellent English communication skills; Portuguese is a plus.

Responsabilidades

• Lead operational teams, ensuring alignment with organizational goals.
• Analyze performance indicators and prepare action plans for improvements.

Conhecimentos

Leadership

Interpersonal Skills

Analytical Skills

Negotiation

Problem-solving

Project Management

Formação académica

Bachelor's Degree in Business Administration

Master's Degree in Business Administration (MBA)

Ferramentas

Quality Management Certification

Project Management Certification (PMP, Prince2)

ITIL Certification

Descrição da oferta de emprego

Company Description

We proudly stand as a premier developer and provider of innovative products and services tailored for the entertainment sector. With a workforce boasting over 21,000 talented individuals spread across more than 40 global markets, we thrive in areas of product innovation, software development, IT solutions, and comprehensive business support.

At the heart of our success lies a dynamic and creative environment, fostering unparalleled opportunities for both personal and professional advancement.

Job Description

We’re preparing to open ourfirst studio in Brazil—and we’re looking for an experienced, hands-onOperations Managerto lead the charge. This is an exciting opportunity for someone who thrives in fast-paced, high-growth environments and knows how to build and optimize operations from the ground up. As the Operations Manager for our São Paulo studio, you’ll be accountable for teams' overall performance and day-to-day operations, ensuring service excellence, process efficiency, and compliance with company standards. You’ll work closely with local and global stakeholders to build high-performing teams, implement scalable systems, and deliver exceptional quality and productivity across the board.

Responsibilities

• Business leadership and direction to operational teams by setting clear expectations, objectives, and priorities to ensure alignment with organizational goals.
• Planning, monitoring, appraising and reviewing job contributions of Team Managers and Specialists involved in Operations Management.
• Orienting, training, supervising and developing studio staff.
• Motivating team and individuals to achieve set targets.
• Daily support, direction and assistance to the subordinates on all areas.
• Ensuring continuous and properly organized communication flow within a team and with other departments.
• Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for the studio staff.
• Analyzing and resolving quality and service issues, identifying trends and recommending system improvements.
• Gathering and analyzing data on studio key performance indicators, preparing action plans for improvements and managing successful execution.
• Execution of Operational Excellence initiatives.
• Initiating projects, following up and keeping track of ongoing projects.
• Preparing monthly Studio performance analysis, presenting to senior business stakeholders.
• Leading Operational Teams and product delivery planning, reviewing and monitoring
• Maintaining relations and communication with Clients and Partners when requested by Commercial teams.
• Forecasting, budgeting and tracking of the operation’s related costs to achieve accuracy of the spending and compliance with the budget.

Qualifications

Background Needed:

• 3+ years of a proven successful experience in managerial role in service/operations management, including direct management of teams.
• Certification in Quality, Project or Service management (e.g. Prosci, PMP, Prince2, ITIL)
• Excellent leadership and interpersonal skills. Natural relationship builder with integrity, reliability and maturity.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
• Exceptional analytical skills with the ability to identify patterns and trends within complex data sets, enabling informed decision-making and operational optimization.
• Exceptional ability to thrive under pressure.
• Good negotiation, mediation and problem-solving skills.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent knowledge of both written and spoken English, Portuguese language knowledge will be considered as an advantage
• Results-oriented attitude and high sense of responsibility.

Education:

• Minimum requirement Bachelor's Degree in Business Administration, Management, or a Related Field, Master's Degree in Business Administration (MBA) would also be advantage but not essential.

Additional Information

We offer:

• A key role in launching and managing our first studio in São Paulo, Brazil
• Competitive remuneration package
• A unique opportunity to gain extensive hands-on experience
• Professional and personal development opportunities

If you are interested apply by sending in your CV and a letter of motivation.