Operations Manager

Jobtailor; São Paulo; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking an experienced Account Manager to oversee client accounts, drive growth, and expand relationships across IT and engineering domains.

The role requires English proficiency, data analysis capability, and strong communication to assess candidates and guide strategic decisions with internal teams.

Qualificações

• Degree in Engineering, Computer Science, or a related field.
• In-depth knowledge of technology domains.
• Ability to prepare reports and provide client updates.
• Fluency in English is mandatory.
• Spanish is a plus.

Responsabilidades

• Manage client accounts and develop business strategies.
• Achieve account growth targets.
• Act as the farmer for the client portfolio, focusing on account expansion and retention.
• Maintain long-term, productive client relationships through communication and negotiation.
• Assess candidates in English based on their technical IT knowledge and understanding of methodologies.
• Analyze data and develop insights to improve processes and support strategic decision-making.
• Develop and implement action plans to achieve business targets.
• Ensure the quality of services and projects delivered.
• Collaborate with internal teams to facilitate client delivery processes.

Conhecimentos

Account management

Data analysis

English fluency

Communication skills

Negotiation skills

IT knowledge

Report preparation

Formação académica

Engineering degree

Computer Science degree

Descrição da oferta de emprego

• Manage client accounts and develop business strategies.
• Achieve account growth targets.
• Act as the farmer for the client portfolio, focusing on account expansion and retention.
• Maintain long-term, productive client relationships through communication and negotiation.
• Assess candidates in English based on their technical IT knowledge and understanding of methodologies.
• Analyze data and develop insights to improve processes and support strategic decision-making.
• Develop and implement action plans to achieve business targets.
• Ensure the quality of services and projects delivered.
• Collaborate with internal teams to facilitate client delivery processes.

Requirements

• Degree in Engineering, Computer Science, or a related field.
• In-depth knowledge of technology domains.
• Ability to prepare reports and provide client updates.
• Fluency in English is mandatory.
• Spanish is a plus.
• Experience managing client accounts as a farmer, with a focus on account growth and retention.
• Strong communication and negotiation skills to maintain long-term, productive client relationships.
• Understanding of methodologies and technical experience in general IT sufficient to evaluate candidates in English.
• Ability to analyze data and develop insights for process improvements and strategic decision-making.
• Ability to develop and implement action plans to achieve business targets.
• Commitment to ensuring the quality of services and projects delivered while collaborating with internal teams.

Core Competencies

Demonstrates expertise in client account management, focusing on account growth and retention while ensuring high-quality service delivery. Proficient in data analysis and strategic decision-making to drive business success.

Highest-signal resume keywords

• Client Account Management
• Account Growth and Retention
• Data Analysis and Insights
• Communication and Negotiation Skills
• Action Plan Development

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Technical IT Knowledge
• Methodology Understanding
• Report Preparation
• Business Strategy Development

Soft Skills

• Strong Communication Skills
• Negotiation Skills
• Relationship Management

Industry Keywords

• Engineering Degree
• Computer Science Degree
• Fluency in English
• Spanish Language Proficiency
• Quality Assurance