Operations Manager

Hcltech; Distrito Federal; Presencial; BRL 210 000 - 420 000; Tempo integral

Resumo da oferta

HCLTech in Guarulhos, Brazil, seeks an Operations Manager to lead IT operations including Server Infrastructure, Network Operations, and Digital Workplace services. You will manage a technical team, drive reliability, security compliance, and a high-quality employee experience while collaborating with global IT teams.

The role requires strong ITIL knowledge, vendor management, and bilingual English/Portuguese communication.

Qualificações

• Bachelor’s degree in IT, CS, Eng, or equivalent experience.
• Strong experience in IT Operations and service delivery within a corporate environment.
• Experience leading technical teams and managing stakeholders.
• Knowledge of Server Infrastructure, Network Operations, or Digital Workplace.
• Strong ITIL processes and service management understanding.
• Experience managing vendors, budgets, and operational performance.
• Advanced English and Portuguese written and spoken.

Responsabilidades

• Lead, coach, and develop a multidisciplinary IT Operations team.
• Manage Server Infrastructure environments (Windows, Linux, VMware, Hyper-V) and ensure availability, performance, and compliance.
• Oversee Network Operations, including LAN/WAN, SD-WAN, Wi-Fi, connectivity services, and network security.
• Manage Digital Workplace services, including end-user devices, Microsoft 365, collaboration tools, and endpoint management.
• Drive incident, problem, and change management processes aligned with ITIL practices.
• Manage IT operational budgets, vendor contracts, and service providers.
• Monitor KPIs, SLAs, and operational performance, ensuring continuous improvement.
• Ensure compliance with corporate policies, audit requirements, and LGPD regulations.

Conhecimentos

IT Operations Leadership

Team Leadership

Vendor & Budget Management

ITIL Service Management

English & Portuguese Proficiency

Formação académica

Bachelor’s degree in IT/CS/Engineering

Ferramentas

Windows Server

Linux

VMware

Hyper-V

Descrição da oferta de emprego

Operations Manager HCLTech – Guarulhos, Federative Republic Of Brazil, BR

About the Role

We are looking for an Operations Manager to lead IT operations in Brazil, overseeing Server Infrastructure, Network Operations, and Digital Workplace services. This role is responsible for managing a technical team, ensuring operational excellence, service reliability, security compliance, and a high-quality end-user experience while working closely with global IT teams.

Key Responsibilities

• Lead, coach, and develop a multidisciplinary IT Operations team.
• Manage Server Infrastructure environments (Windows, Linux, VMware, Hyper-V) and ensure availability, performance, and compliance.
• Oversee Network Operations, including LAN/WAN, SD-WAN, Wi-Fi, connectivity services, and network security.
• Manage Digital Workplace services, including end-user devices, Microsoft 365, collaboration tools, and endpoint management.
• Drive incident, problem, and change management processes aligned with ITIL practices.
• Manage IT operational budgets, vendor contracts, and service providers.
• Monitor KPIs, SLAs, and operational performance, ensuring continuous improvement.
• Ensure compliance with corporate policies, audit requirements, and LGPD regulations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
• Strong experience in IT Operations and service delivery within a corporate environment.
• Experience leading technical teams and managing stakeholders.
• Solid knowledge of at least two of the following areas: Server Infrastructure, Network Operations, and Digital Workplace.
• Strong understanding of ITIL processes and service management.
• Experience managing vendors, budgets, and operational performance.
• Advanced English and Portuguese (written and spoken) are required.

Equality & Opportunity

Igualdade & Oportunidade para Todos Representando 165 nacionalidades em todo o mundo, nos orgulhamos de ser um empregador que oferece igualdade de oportunidades, comprometido em fornecer oportunidades iguais de emprego a todos os candidatos e funcionários, independentemente de raça, religião, sexo, cor, idade, nacionalidade, gravidez, orientação sexual, deficiência física ou informações genéticas, ou qualquer outra classificação protegida, de acordo com as leis federais, estaduais e/ou locais.