Gerente IT

Arthur J. Gallagher & Co. (AJG); São Paulo; On-site; BRL 120,000 - 180,000; Full time

Job summary

A leading insurance and risk management firm is seeking an IT Manager to oversee technology operations in São Paulo and Rio de Janeiro. The role focuses on leading a team to ensure reliable and secure IT support while managing vendor relationships and aligning technology processes with global standards. The ideal candidate will have experience in managing IT teams, fluency in English, and strong knowledge of Microsoft environments. A proactive approach to technology improvements and compliance with Brazil’s LGPD is essential.

Qualifications

• Experience leading IT teams and/or technical projects in a corporate environment.
• Professional fluency in English.
• Strong knowledge of Microsoft-based environments.

Responsibilities

• Ensure employees have reliable, secure technology.
• Lead and support IT analysts.
• Drive system integrations aligned with global standards.
• Translate technical needs into guidance.
• Manage technology vendors and partnerships.

Skills

Leadership

Technical project management

Microsoft 365

Cybersecurity

Communication

Tools

Windows

Azure

Active Directory

Exchange

Quiver

Job description

Overview

As IT Manager for Brazil, you will lead technology operations for our São Paulo and Rio de Janeiro offices. Your work will keep people connected, systems secure, and the business running smoothly. This role matters because it supports teams every day and helps the company grow with reliable, scalable technology.

You will shape how IT supports the business (today and in the future) while leading people, partners, and platforms with care and purpose.

How you'll make an impact

• Ensure employees have reliable, secure, and well‑supported technology to do their best work.
• Lead and support IT analysts, helping them grow and succeed as a team.
• Drive system integrations and technology transitions aligned with global standards.
• Translate complex technical needs into clear, practical guidance for business leaders.
• Improve how IT works by creating clear processes, documentation, and support models.
• Manage technology vendors and partnerships to deliver quality and value.
• Strengthen data protection, cybersecurity, and compliance, including Brazil’s LGPD.
• Help modernize infrastructure through migration strategies and new technical solutions.

About you

• Experience leading IT teams and/or technical projects in a corporate environment.
• Professional fluency in English.
• Strong knowledge of Microsoft‑based environments, including Windows, Microsoft 365, Azure, Active Directory, and Exchange.
• Experience with infrastructure, networks, telephony, VPNs, and system integrations.
• Confidence supporting and resolving complex third‑level (or higher) technical issues.
• Experience working with Quiver or similar enterprise platforms.
• The ability to explain technical concepts clearly to both technical and non‑technical audiences.
• Experience managing vendors, equipment inventory, and IT services.
• The ability to prioritize multiple requests while staying organized and calm.
• A proactive, independent working style, with good judgment on when to elevate.

Nice to have, but not required:

• Intermediate or advanced Spanish.
• Project Management certification.
• Experience in insurance, reinsurance, or brokerage environments.